Job Description:
The Remote Support Manager at T-Mobile in Philadelphia, Pennsylvania will be responsible for overseeing a team of remote support specialists to ensure the timely and effective resolution of customer issues. This role requires a strong background in customer service, technical support, and leadership. The ideal candidate will be passionate about providing top-notch customer service, possess excellent communication skills, and have a proactive and independent work style.
Responsibilities:1. Manage and lead a team of remote support specialists to ensure excellent customer service and technical support.2. Develop and implement strategies to improve efficiency and effectiveness of the remote support team.3. Monitor and evaluate team performance, providing feedback and coaching as needed.4. Collaborate with other departments to address escalated customer issues and ensure timely resolution.5. Develop and maintain standard operating procedures to streamline support processes.6. Analyze support metrics and KPIs to identify trends and make data-driven decisions.7. Stay up-to-date on industry trends and best practices in customer support and technical support.
Requirements:1. Bachelor's degree or equivalent experience.2. 6+ years of experience in customer service or technical support, with at least 2 years in a leadership role.3. Strong customer service skills and a passion for helping others.4. Excellent communication skills, both written and verbal.5. Strong strategic planning and critical thinking skills.6. Ability to work independently and proactively solve problems.7. Experience with remote support tools and technologies.8. Experience with CRM systems and ticketing systems.9. Strong leadership skills and the ability to motivate and inspire a team.
Benefits:1. Travel opportunities for team meetings and conferences.2. Medical coverage for employee and dependents.3. Employee discounts on T-Mobile products and services.
Working Environment:At T-Mobile, we embrace creativity in a culture that values fresh ideas and inventive solutions. We believe in fostering a collaborative and inclusive work environment where employees can thrive and grow.
Deadline to apply: April 24, 2024
Equal Opportunity Statement:T-Mobile is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
