**Wipro,** a leading global information technology, consulting and business process services company is looking for your talent to join into one of our projects as a **Customer Service Representative.**This position belongs to the Digital Operations and Platforms (DOP) area of the company.**Responsibilities**:- Solving telephone requests from existing customers.- Providing information about products and services (additional services, tariffs).- Providing information on Billing for services and payments for customer's services.- Resolving customer complaints.- Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).**Requirements**:- 1 - 3 years of experience in Customer Care.- English Advanced level.- High School graduated.- Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.- Fair written and verbal communication skills.- Critical thinking and logical thinking.- Ability to multitask and work under pressure.- Thinks outside of the box.- Demonstrated ability to be a fast learner and diligent worker.- Problem solving abilities.**Location**:Guadalajara, Jalisco.**Type of work**:On-site.**Schedule**:Monday to Friday from 7 AM to 7 PM.**Salary**:Up to $18,500 monthly.**What we offer**:- Life insurance- Major medical insurance- Dental and vision plan- 30 days Christmas Bonus- Food VouchersPlease attach your resume in English to be considered in the open position or sent it toTipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: Hasta $18,500.00 al mesBeneficios:- Seguro de gastos médicos mayores- Seguro de la vista- Seguro dental- Seguro de vida- Vales de despensaTipo de jornada:- Lunes a viernesEscolaridad:- Bachillerato terminado (Obligatorio)Experiência:- tres: 1 año (Obligatorio)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Empleo presencial