Customer Service Assistant I / Req 1066 Department: Branch AdministrationReports to: Branch Manager/Assistant Branch ManagerSupervises: NoneStatus: Non-exempt / Part-Time on-siteLevel: Level 5Location: Rye, NH Must already be authorized to work in the United States. Relocation is not provided. Partners Bank is a rapidly growing community bank with operations in Maine and New Hampshire that has established superior service level expectations. We offer generous compensation and benefits while fostering opportunities for growth and flexible work schedules when appropriate. We look forward to having you join our team! Summary: The Customer Service Assistant I performs a variety of teller and customer service duties as needed. Is highly proficient in the processing of teller transactions, and able to complete basic customer service related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc. Working within established guidelines, policies and procedures, the individual will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution. Strong knowledge of the Bank's various deposit and electronic banking products and services is required. Using needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers' needs. Job Requirements for the Customer Service Assistant I:Minimum of one year of teller or customer service banking experience in a branch or call center environmentStrong sales, service, interpersonal and communication skills.Interacts well with others and enjoys working with a variety of people in a team environmentStrong organizational, technical and computer skillsAdapts well to change and is able to effectively multi taskStrong knowledge of teller and customer service processes, policies, guidelines and proceduresSatisfactory product knowledge of banking products and service with ability for further development Specific Job Functions Customer Service Assistant I:Highly proficient in the processing of various teller transactions and routine customer service related tasks and functionsAble to identify cross sell opportunities and respond to various customers' inquiries to recommend appropriate products or solutions to meet their needsAble to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.Maintains and balances a cash drawer accurately and efficientlyProvides a high level of service to customers, coworkers and team membersUnderstands and follow various policies, guidelines and procedures including security, compliance and operationsParticipates in on-going job related training programs including but not limited to sales, service, compliance and product knowledgePerforms additional duties as required This Job Description for the Customer Service Assistant I describes the essential functions and qualifications of the job described. It is not an exhaustive statement of all the duties, responsibilities or qualifications of the job. This document is not intended to exclude modifications consistent with providing reasonable accommodations for a disability. This is not a contract. Our generous benefits are listed on our website: Partners.Bank/about/careers/ PIe308b5408a2a-34600-35367762
