Research Program Manager

At Webflow, our mission is to bring development superpowers to everyone. Webflow is a Website Experience Platform (WXP) that empowers modern marketing teams to visually build, manage, and optimize stunning websites. With AI-driven personalization baked in, Webflow enables teams to significantly boost conversion rates, translating directly into measurable business growth. From independent designers and creative agencies to Fortune 500 companies, millions worldwide use Webflow to be more nimble, creative, and collaborative.
We're looking for aResearch Program Managerto help usaccelerate the impact of our Research team by taking point on building an industry-leading Research Operations practice. Working closely with leadership, other Researchers, and our stakeholders, you will play a pivotal role in building an ethical, scalable, efficient, and impactful research practice to foster customer obsession and build a deeper understanding of everyone who uses Webflow.
On our team, you will effectively collaborate with cross-functional partners and stakeholders to identify friction, diagnose problems, and plan, develop, and implement solutions to optimize our research process. You will take ownership over the tools, knowledge, support, and processes our teams need to conduct research efficiently and with the highest quality possible.
About the role:

Location: Remote-first (United States, Mexico City; BC & ON, Canada)
Full-time
Permanent
The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate's geographic location, job-related experience, knowledge, qualifications, and skills.
United States  (all figures cited below in USD and pertain to workers in the United States)
Zone A: $158,000 - $218,000
Zone B: $149,000- $205,000
Zone C: $139,000 - $192,000

Mexico (figures cited below are in MXN and pertain to workers in Mexico)
MXN 761,500 - MXN 1,001,400

Canada  (All figures cited below in CAD and pertain to workers in ON & BC, Canada)
CAD 180,000- CAD 248,000

Please visit our Careers page for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Reporting to the Head of Research

As a Research Program Manager, you'll 
Contribute to participant recruiting and the development of a diverse and engaged participant pool.
Diagnose and fix operational inefficiencies in our Research Engagement process.
Evaluate how research is dispersed and consumed within Webflow to optimize for quality, coherency, and impact.
Assess, procure, and manage vendor relationships, including freelancers, agencies, and software tools.
Help evangelize and education Product, Marketing, Customer Success, and other teammates on the impact of research, how to engage with their Research partners, and current industry best practices.
Build and manage Research assets, including dashboards, screeners, playbooks, templates, guides, and other documentation.
Mentor and coach Researchers, ResearchOps staff, and Webflowers executing self-service Research projects.

In addition to the responsibilities outlined above, at Webflow we will support you in identifying where your interests and development opportunities lie and we'll help you incorporate them into your role.
About you:

Requirements:
Experience working in a Research Operations role and/or as a Researcher with demonstrated ability to think systematically about the research engagement process and how it can be improved.
Comprehensive understanding of Product/Design/User Research as it applies to cloud-based technology, as well as the role Research Operations plays in this setting.
Demonstrated skills for collaborating closely with other Researchers, Designers, and Product Managers, particularly in a facilitation or coaching role.
The ability to think systematically, identify widespread issues and proactively build proposals of how we might fix uncovered issues.
Strong oral and written English skills a must.

You'll thrive as a Research Program Manager if you…
Are self-motivated, detail-oriented, and able to work effectively and authoritatively with cross-functional teams and stakeholders.
Have strong time management and prioritization skills with the ability to improvise under tight timelines and changing environments
Work autonomously to drive critical initiatives forward, taking ownership over the successful outcome
Share work early and often, gathering feedback and building consensus to deliver high-impact outcomes, expanding your influence within the organization.
Have experience configuring a variety of research tools, including but not limited to: Dovetail, Qualtrics, Rally, Respondent, Sprig, Tableau, Tremendous, Userbrain
Are constantly seeking ways to improve processes and make work more efficient, taking ownership over the future of Research Operations at your organization.
Can draw clear, well-reasoned conclusions and can communicate how you came to that conclusion including potential tradeoffs of each possible solution.

Our Core Behaviors:

Obsess over customer experience.We deeply understandwhatwe're building andwhowe're building for and serving. We define the leading edge of what's possible in our industry and deliver the future for our customers
Move with heartfelt urgency.We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other. Time is the most limited thing we have, and we make the most of every moment
Say the hard thing with care.Our best work often comes from intelligent debate, critique, and even difficult conversations. We speak our minds and don't sugarcoat things — and we do so with respect, maturity, and care
Make your mark.We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues. We work as ateamto get the job done, and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates

Benefits & wellness

Equity ownership (RSUs) in a growing, privately-owned company.
100% employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week), as well as Health Savings Account/Health Reimbursement Account, dependent care Flexible Spending Account (US only), dependent on insurance plan selection where applicable in the respective country of employment; Employees may also have voluntary insurance options, such as life, disability, hospital protection, accident, and critical illness where applicable in the respective country of employment
12 weeks of paid parental leave for both birthing and non-birthing caregivers, as well as an additional 6-8 weeks of pregnancy disability for birthing parents to be used before child bonding leave (where local requirements are more generous employees receive the greater benefit); Employees also have access to family planning care and reimbursement
Flexible PTO with a mandatory annual minimum of 10 days paid time off for all locations (where local requirements are more generous employees receive the greater benefit), and sabbatical program
Access to mental wellness and professional coaching, therapy, and Employee Assistance Program
Monthly stipends to support health and wellness, smart work, and professional growth
Professional career coaching, internal learning & development programs
401k plan and pension schemes (in countries where statutorily required) financial wellness benefits, like CPA or financial advisor coverage
Discounted Pet Insurance offering (US only)
Commuter benefits for in-office employees

Temporary employees are not eligible for paid holiday time off, accrued paid time off, paid leaves of absence, or company-sponsored perks unless otherwise required by law.
Remote, together

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
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Please note:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for confidential accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
For information about how Webflow processes your personal information, please reviewWebflow's Applicant Privacy Notice.