Hacienda CDC, a trusted community development corporation that strengthens individuals and families through affordable housing, holistic services, and advocacy, is searching for three Resident Services Coordinators to bring their passion for serving people and the community while tackling new challenges with creativity and empathy.
When you join the Resident Services team at Hacienda CDC, you join a team dedicated to their work and the clients they serve.
Your primary tasks will include conducting new tenant orientations, providing residents with pathways to resources, organizing various resident-focused events, fostering community building among residents and property management, and more.
The ideal candidate will be highly self-motivated, nonjudgmental, and able to express compassion for each resident.
They will be familiar with trauma-informed practices, excel at relationship-building, and have a genuine joy for community building.
They will embrace the inclusiveness of various cultures, ethnicities, and socioeconomic statuses and desire improved outcomes for each resident they serve.
This position\'s primary responsibilities include: -Supporting resident housing stability through resource navigation, skill-building workshops, and collaboration with property management.
-Building a network of resources to support eviction prevention, resident health, economic empowerment, and strong social connections among residents.
-Completing resident intakes, maintaining resident services databases, and producing required reports in an accurate and timely manner.
-Cultivating and maintaining positive relationships with residents, onsite staff, and internal Hacienda teams.
-Establishing and maintaining contact with residents through new tenant orientations, monthly resident newsletters, and daily touchpoints.
-Evaluating resident data, program assessments, and information gathered through popular education methods to inform partnerships and resident activities.
-Coordinating and hosting monthly resident activities, including community events, workshops, resident meetings, and celebrations.
-Facilitate weekly meetings with property managers to review rent-payment data, support planning for identified households, and program updates.
-Engaging residents in input and feedback on neighborhood initiatives, housing developments, and other projects.
Our ideal candidate must have: -A minimum of three years experience in community organizing or case management is required.
-At least an associate\'s degree with two years experience in similar roles.
-Bilingual English/Spanish, Somali, or Slavic (Ukrainian/Russian) required, with the ability to communicate effectively in known language.
-The ability to be on-site daily, with a flexible schedule to work the occasional evening/weekend event.
-Strength in teamwork, organization, and task prioritization.
-A willingness to learn housing rules and regulations, such as Fair Housing, the Americans with Disabilities Act, and Reasonable Accommodations.
-The ability to handle sensitive and confidential information.
-The ability to learn and practice trauma-informed care techniques in all aspects of the position.
Language skill requirement or preference: This position frequently interacts with a variety of community members who speak, read, and write in any of the required languages.