Being part of a flexible team and happy to give anything a go is an essential part of this role. Ski Famille offers guests a high quality of service at all times; from the moment they arrive in resort through to their departure. If you are a person who is a good all-rounder, willing to go the extra mile, happy to assist your colleagues in all areas of our operation and ensure families have a holiday to remember, this could be for you.
We are looking for well presented, dedicated individuals who are happy to work efficiently without supervision, have a 'can do' attitude and will demonstrate excellent customer service skills. You will also be working with children on a day to day basis, so an energetic, engaging keen team player is needed.
ResponsibilitiesTake responsibility in providing an excellent care free holiday to all travelling guests.Provide a welcoming family friendly environment in everything that you do.Display a well-developed knowledge of your resort and the activities and facilities on offer to families.Ensure you are always attentive to the needs of your guests and actively seeking out opportunities to make their holiday fun and trouble free.Work with your team colleagues to ensure that all resort operations occur efficiently with minimum cost. This could include helping in the chalets (both cooking, cleaning, helping with food and wood deliveries) &/or helping the childcare staff organise children's clubs or ski school.Be a key player in transfer day operations and organisation. For example accompanying guests to and from the airport, maximising sales of ski essentials and delivering and picking them up from their accommodation.Developing new and existing revenue streams and sales opportunities.Maintaining the exterior of our chalets eg snow and ice clearing and our Hot Tubs.Assist in the internal maintenance upkeep of all our chalets.Care and maintenance of all resort vehicles and completion of associated weekly paperwork.Uphold the reputation of Ski Famille.Requirements of the RolePrevious experience in hospitality.A keen DIY'er or ideally a tradesperson looking for a change of environment.Age 21 or over (age restrictions apply due to the insurance on vehicles).Full Clean Driving Licence (held for at least 2 years).Driving experience, ideally of vehicles bigger than cars and 'on the wrong side of the road'.Great self-motivation and organisational skills.Able to deliver excellent customer service in all circumstances & to guests of all ages.An understanding of the differences between adult & child holiday needs.Knowledge of snow sports is advantageous.A strong experienced team player.At least basic French language skills is preferable & would put you ahead of other applicants!Availability for the whole season (Mid November until end of April).We will conduct DBS checks as well taking up at least two professional references.How to applyRecruitment for all roles for 24/25 is now open! If we think you're the right fit for us, you will be invited to one of our assessment days.
Chefs, you will join us at a stunning demonstration kitchen in Hampshire where you will be asked to showcase your skills.For all other roles, you'll showcase your skills at one of the interview days that we're holding throughout the summer – see above for dates.
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