Job Title: Resource Specialist
Location: Miami, FL
Duration: 3 months
Position Purpose:
Provides resource support to members and connects them to local resources for various services (e.g., employment, housing, independent living, justice, foster care) based on care/service assessment and plans. Works with leadership to identify the best, most appropriate local resources for members' needs based on industry best practices.
Helps with assessing member needs and develops or contributes to the development of care plans/service plans for members with the care team in accordance with their goals and preferences for various services (e.g., employment, housing, independent living, justice, foster care, and/or community transitions), including the identification and coordination of referral for care/services.
Assists with connecting members to local resources for various services (e.g., employment, housing, independent living, justice, foster care), obtaining required documentation and supporting the application process, as needed.
Acts as an available resource for members seeking local resource services support and works with them to determine eligibility and care needs based on assessments and care plans/service plans.
Monitors delivery of care/services and performs follow-up with members, caregivers, and/or providers to verify members have been transitioned or have access to the appropriate care/service in a timely manner.
Works with providers, community-based organizations, community stakeholders, and governmental entities to support members and their families and/or caregivers in accessing essential care/services and resources in the local community.
Assists with developing education and training programs for care management staff and providers to improve resource service identification for members in the local community.
Supports efforts to draft materials and assists in the development of local resource services, policies, and procedures including programs, eligibility lease agreements, advocacy, retention, emergency, or temporary housing.
Ensures all resource services information is appropriately documented and up to date.
May conduct telephonic and in-person outreach to locate individuals and families in the community who are hard to reach.
Other duties or responsibilities as assigned by the people leader to meet member and/or business needs.
Complies with all policies and standards.
Education/Experience:
Requires a Bachelor's degree and 2 - 4 years of related experience, or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope, and skill reflective of the level of this position.
Position is offered by a no fee agency.
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