Retail Banker I - Georgetown, Redding Road

Retail Banker I - Georgetown, Redding Road Work Location: Redding, Connecticut, United States of America

Hours: 40

Line of Business: Personal & Commercial Banking

Pay Detail: $24.25 - $32.50 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD.

Job Description: The Retail Banker I is a Customer liaison that is integral to delivering TD's Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.

Depth & Scope: Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience. Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk. Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs. Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities. Evaluates issues, errors and problems based on practices and existing precedents or procedures. Explains detailed and/or complicated information within the team. Builds working relationships with customers and related teams. Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise. Engages in conversations with customers about loan products, facilitates the application intake. Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry). Education & Experience: HS Diploma or GED. 1+ years related experience required. Teller experience (Preferred). Cross trained to take customer transactions. Superior Customer Service skills. Strong organization skills to handle multiple tasks in a fast-paced environment. Excellent communication skills with ability to be concise, clear and consistent. Demonstrated ability to schedule and prioritize work. Demonstrated ability to work independently and within deadlines. Sound judgment in decision making and effective problem solving. Proficient in Microsoft Office. Notary License (Preferred). Customer Accountabilities: Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers. Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect. Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money. Consistently executes appropriate behaviors to deliver a Legendary Customer experience. Establishes and nurtures Customer relationships by consistently displaying product knowledge. Utilizes the Customer relationship management tools to understand and gather Customer information. Engages in lobby leadership by orchestrating Customer flow. Understands Customer preferences with banking and educates Customers on self-service options. May act as a point of escalation for Customer questions or concerns. May perform a variety of (teller) transactions while monitoring fraud mitigation. Shareholder Accountabilities: Promotes full suite of products, sales, services and banking capabilities. Supports the timely and accurate completion of business processes and procedures. Ensures documentation that is prepared/completed is accurate and properly reflects client/business intentions. Ensures necessary due diligence to support the accuracy of all customer transactions/activities. Be knowledgeable of and complies with Bank Code of Conduct. Contributes to business objectives for Operational Excellence. Executes with excellence by adhering to all risk and control policies/procedures. Employee/Team Accountabilities: Participates fully as a member of the team, supports a positive work environment. Supports the team by continuously enhancing knowledge/expertise in own area. Participates in personal performance management and development activities. Contributes to a fair, positive and equitable environment that supports a diverse workforce. Acts as a brand ambassador for your business area/function and the Bank. Utilizes feedback through coaching sessions to demonstrate stronger performance. Collaborates with team members in contributing to the success of the team and organization. OCC Language: This position falls within the definition of Loan Originator as defined under Regulation Z of the Truth in Lending Act. Must be eligible for employment with a covered financial institution under the standards established by Regulation Z. Must be eligible for registration as a registered mortgage loan originator with the NMLS. Satisfactory results on a criminal background check and a credit report check are required by federal law for this position. Physical Requirements: Domestic Travel – Occasional. Performing sedentary work – Continuous. Responding quickly to sounds – Occasional. Sitting – Frequent. Standing – Frequent. Walking – Occasional. Lifting/Carrying (under 25 lbs.) – Occasional. Concentrating for long periods of time – Continuous. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.

Who We Are: TD Securities offers a wide range of capital markets products and services. We are growth-oriented, people-focused, and community-minded.

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Additional Information: We're delighted that you're considering building a career with TD.

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