Who We Are: Founded in 2009, Reformation is a revolutionary lifestyle brand that proves fashion and sustainability can coexist. We combine stylish, vintage-inspired designs with sustainable practices, releasing limited-edition collections for individuals who want to look beautiful and live sustainably. Setting an example for the industry, Reformation remains at the forefront of innovation in sustainable fashion—running the first sustainable factory in Los Angeles, using deadstock and eco fabrics, tracking and sharing the environmental impact of every product, and investing in the people who make this revolution possible. The brand has also established itself as a pioneer in retail innovation, developing an in-store tech concept that brings the best of its online experience to its physical doors. We are a future focused organization committed to the belief that the problems facing our planet and society can be solved through innovation, common sense and education. Being naked is the #1 most sustainable option. We're #2.
Here at Ref, we put people first. We know that you can't innovate and do cool stuff without having everyone on board. So we work to create a culture where everyone feels like they belong and where their voices are truly valued. We build an inclusive culture together and make a real impact along the way.
Retail Operations Associate: Reporting to the Retail Operations Manager, we are seeking a detail-oriented and proactive retail operations professional to support our rapidly growing store fleet in managing inventory processes, store communications, and cross-functional project implementation. This role is essential in ensuring our stores operate smoothly and efficiently, contributing to a positive shopping experience for our customers.
What You'll Do: Primary owner of day-to-day inventory movements within Reformation's inventory system including manual inventory adjustments, inbound shipments to stores, and outbound shipments from stores (RTW) Assist in implementation of improvements to operational processes Assist on monthly cycle counts and annual physical inventories to ensure accuracy across the fleet Regularly pull inventory reporting and audit variances Assist in implementation of Loss Prevention SOPs to decrease shrink Act as a liaison between the retail team and corporate support, ensuring clear and timely communication Assist in the dissemination of operational updates, promotions, and policy changes to staff. Foster and maintain collaboration between cross-functional teams including Retail Leadership, Facilities, Allocations, Tech, and Accounting Assist in managing our internal retail communication platform, Refsource Provide support as needed to maintain efficient and knowledgeable operations competencies in store Assist in continuously updating SOP (Standard Operating Procedures) Manage retail calendar including intake prioritization and schedule of initiatives Regularly visit local stores to garner feedback on processes Who You Are: Retail Operations experience or operations experience preferred Must be highly organized with an exacting attention to detail ??Excellent verbal and written communication skills Ability to work in a fast-paced environment and handle multiple tasks simultaneously Ability to define problems, collect data, establish facts, and draw valid conclusions Experience using Google Workspace preferred, experience using Google Sheets/Excel required Experience using inventory management systems a bonus Must be based in Los Angeles or New York City and able to commute to store/office 3x a week Benefits & Perks: Health, vision, and dental insurance for eligible employees Paid vacation, sick, holidays & volunteer time-off for eligible employees Mission based company + casual and entrepreneurial work environment Clothing discount, dog-friendly office, company events + parties and much more 401K with company match The Reformation is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, disability, or protected veteran status Notice at Collection- Privacy Notice for California Candidates