Rocs Grad Staffing | Call Center Representative | Silver Spring, Md

Why You Want To Work Here: We are a growing union providing our members with competitive benefits and powerful resources to help advance their careers. We have a casual and fun environment and opportunity for advancement! The Call Center Representative is responsible for the accurate and timely response to customer service based questions over the phone and via email.
Responsibilities of the Call Center Representative: Answer incoming phone callsDocument phone calls in SharepointReceive and respond to incoming emailsRoute calls to appropriate departmentsMaintain files of informationResearch correspondence files, payroll reports, microfilm, and system record to determine the correct information for employer and/or participant system files, i.e., Federal Identification Number or Social Security Number discrepanciesOther duties as assigned Requirements of the Call Center Representative: Over 1 year of previous customer service / data entry experienceListens well with the ability to communicate effectively both in verbal and written communicationsPresents a professional image in the officeStrong attention to detailDemonstrates ability to manage complex issues while maintaining a flexible, positive, and cooperative demeanor