Sales Support Consultant, Mortgage & Housing

Equifax is looking for a Sales Support Consultant to join our Mortgage Account Team. This is a problem-solving role, providing point support to the Mortgage Account Team from pre-sales through post-sales deployment, including sales information management, contracting, account set-up, onboarding, billing, and reporting. This position follows a hybrid work schedule requiring in-office presence Tuesday-Thursday at our One Atlantic Center (midtown Atlanta) office location. What you will do Scale Customer Engagement of Sales Team Maximize Sales resources' selling time by taking on back-office tasks Connect with and coordinate internal resources to streamline contract-to-boarding processes Support issue resolution around billing and general customer service Assist with inquiries regarding billing, pricing, contracts, reporting and research Perform Sales administrative tasks (revenue tracking, etc.) Proactively collaborate with clients to research, implement, and monitor programs that support applications and business goals to ensure a positive relationship. Conduct research to communicate findings/solutions to assist the account team with maintaining and expanding strategic client base and revenue. Maintain tools to support the Sales teams Generate Client reporting and Client dashboards Support efforts to address past due invoices and customer service issues, execute work orders Coordinate with Customer Success Managers to support Customer training Analyze sales performance records, interpret results and present What experience you need Minimum 3 years of sales support and/or customer service experience Bachelor's degree or equivalent experience Proven ability to manage and execute multiple tasks and/or projects successfully What could set you apart Prior Mortgage Industry experience Tech or software, platform skills such as Gainsight, Salesforce or other similar CRM tools Intellectually curious and insights driven Delivers results and plays to win Drives excellent execution Has a sense of urgency, agility, and grit Leads with integrity, and be personally accountable Exceeds customers' expectations every day Works together as one aligned global team (#OneEquifax) Takes initiative to develop yourself and help others grow Values diversity of experience and thought
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