Description
Looking to work with the best patients, doctors, and co-workers ever?!
Look no further.
Dental Kidds is a fast-paced, exciting, and fun place to work.
We provide the highest dental care to our young patients while creating a supportive work environment promoting professional, personal, and financial growth.
Dental Kidds leads the industry with state-of-the-art equipment, beautifully themed clinics, and the top 10% of teams in the United States.
In addition to a fun place to work, we offer competitive compensation and multiple benefits.
New Scheduling Coordinators receive comprehensive training and one-on-one mentoring, to set them up for success.
The Scheduling Coordinator represents the practice in all facets of patient services, which may include, but are not limited to; greeting patients, answering the telephone, scheduling appointments, maintaining patient records, and coordinating patient flow.
Benefits: 401(k) Short-term Disability insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Responsibilities
•Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals
•Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures
•Schedules and adjusts patient appointments to maximize patient care
•Establishes, maintains, and keeps patient files and records up to date (i.e.
address, phone number, insurance information, etc.)
•Communicate with patients regarding financial options according to financial protocol
•Reconciles financial records by receiving and recording patient payments
•Prepares correspondence, memos, referral letters, and other documents, as requested by the doctor
•Uses computer or fax to transmit information or documents when requested
•Keeps the front desk and reception areas clean
•Organizes magazines to keep them current and neat
•Waters the plants
•Performs necessary duties associated with checking patients in and out
•Calls patients the day before to remind them of a scheduled appointment time, or monitor the automatic communication system and maintain accuracy
•Sends prior authorizations on a daily basis
•Adheres to all safety and health regulations
•Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed
•Keeps staff and doctors informed of scheduling problems, issues, or concerns, Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and ensures all required documents are completed by the patient
•Utilized Recare Protocol to reactivate patients into the Recare system
•Sends postcards and makes calls according to the Recare System Protocol
•Follows up on unscheduled treatment by calling parents with an estimated patient portion and scheduling treatment
Qualifications
•Knowledge of appointment coordinator procedures
•Knowledge of English composition, grammar, spelling, and punctuation
•Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
•Ability to maintain composure and professionalism when exposed to stressful situations
•Ability to engender trust from doctors, co-workers, and patients
•Maintain confidence with the patient regarding the abilities of the doctor(s) and staff.
Ability to work cooperatively with management, staff, and patients
•Ability to prioritize, organize, and complete tasks in a timely and independent manner
•Ability to accept constructive criticism
•Ability to understand and follow written and verbal instructions
•Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
•Ability to communicate and express thoughts and ideas competently
•Ability to quickly grasp relevant concepts regarding duties and responsibilities
•Ability to greet visitors professionally and courteously
Education / Experience:
•High school diploma or equivalent
•Minimum of 1 year(s) of relevant experience in the dental profession
Physical and Environmental Requirements:
•May be required to lift up to 50 lbs
•Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc.
(not a sedentary position)
•Vision: close vision, depth perception, and ability to adjust focus
•Hearing: able to satisfactorily communicate with patients, doctors, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily equivalent method of communication
•Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment
•May be required to administer first aid or CPR
•Occasional exposure to toxic or caustic chemicals and radiation
•Exposure to moderate noise levels
•Exposure to hectic, fast-paced, high-anxiety environments
•Additional or different duties may be assigned occasionally at the employer's discretion
•The wage depends on experience in this position