Job Title : Senior Account Director
Job Description Summary
The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility. This role serves a new Technology client, with significant potential for expansion.
Job Description
Manages the day-to-day client relationship of one or more client accounts in the mid-Atlantic region within Global Occupier Services (GOS) across two or more service lines below:
Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)
Project & Development Services
Transaction Management
Portfolio Administration
Portfolio and Workplace Strategy
The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.
This position provides management across all aspects of the accounts including, but not limited to:
Service Delivery Excellence (including innovation, best practices etc.)
Client Experience & Relationship Management
Talent Management and Team Development
Financial Performance (including P&L, contract expansion / renewals etc.)
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
Obtain a thorough understanding of the client's business goals and strategies to align real estate services with these objectives
Implement the overall vision, strategy and measurement metrics to the applicable service lines
Develop and maintain strong client relationships
Implement and manage account governance process
Provide disciplined contract management to meet superior delivery of all contract deliverables
Identify existing and new opportunities for enhancing service solutions and capabilities
Assist with risk mitigation and dispute resolution for client and C&W
Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
Develop and maintain account P&L management, profitability and overall financial performance
Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
Ensure quantitative and qualitative analytics and evidenced-based decision making
KEY COMPETENCIES
Leadership
Customer Relationship Management
Technical Skills
Organization Design & Management Skills
Communication (oral and written)
Matrix Organization / Business Partner Skills
Presentation Skills
Business Acumen
IMPORTANT EDUCATION
Bachelor's degree required
Master's degree or MBA preferred
IMPORTANT EXPERIENCE
Minimum of 10 years at management level or other similar capacity
Experience in directly leading and managing teams, and managing people-managers
Client, P&L and contract management experience
Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and Strategic Consulting.
In-depth understanding of the business impact of technical contributions
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Ability to develop positive working relationships with agencies, local government officials, and business community members
Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
Skilled in financial analysis and knowledge of financial concepts
Ability to comprehend, analyze and interpret complex business documents
Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)
US citizenship required
Ability for domestic travel as required (up to 20% of time)
WORK ENVIRONMENT
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and printers. May be required to travel outside between client sites in varying weather conditions.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for 50% of the time; and extend hands and arms in any direction.
OTHER DUTIES
This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
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