Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
Cloud Engineer / Persistence Services
We are actively seeking a Senior Cloud Engineer to join our Platform Persistence team. At Five9, we work in small teams and move fast to drive our products and business to the next level. We look for crucial skills in team members such as a problem-solving mindset and intellectual curiosity, along with comfortable integration into a deeply collaborative system that rewards impact.
Key Responsibilities: Design, implementation, and automation of large-scale distributed systems both on prem and in cloudMaintain existing environments: on prem and cloudParticipate in planned maintenances and be a part of on-call rotationParticipate in troubleshooting of possible issues on infrastructure and systems sideWork with Engineering teams to deliver high quality softwareImprove environments availability, observability, automate routine tasks via terraform, ansible, pythonRequirements: 3-5+ years of DevOPS/SRE experienceExperience with Linux (any flavor)Experience with Prometheus and GrafanaExperience with config management tools such as Ansible, Puppet. Ansible is mandatoryExperience with CI/CD methodologies & tools: GitLab, GitHub, etc.Experience with Docker, Kubernetes2+ years of public cloud experience (Any cloud, preferable GCP)Experience with Infrastructure as Code (we are using Terraform)Experience with Incident Management Process, SRE best practices and continuous improvementsExcellent problem solving and analytical skillsStrong verbal and written communications skillsBS in Computer Science or equivalent experienceBenefits: Five9 SharesBonus Scheme10% Flexi BenefitMeal AllowanceMedical InsuranceLife Insurance25 day Annual Leave + Public HolidaysFive9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.
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