Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.
As a Senior Product Manager for TurboTax Live Business Tax, you will lead the growth of our new offering targeting small business owners. Your focus will be customer onboarding and activation across the Business Tax portfolio - Live Assisted & Full Service. Your role will focus on delivering solutions that help simplify the complexity of tax preparation and filing while driving customer confidence. You will help transform annual tax compliance into a year-round financial success tool for small business owners. You will lead a cross-functional team to identify customer needs and pain points, create transformative solutions, and translate them into actionable development plans - create concepts, prototype solutions, measure, iterate and manage end-of-end feature launch and analysis, efficiently scale with speed and high quality.
To excel in this role, you must have a solid background in digital product management and possess exceptional leadership skills with a strong bias for action. You should have experience working in complex, high-stakes industries and be comfortable navigating ambiguity and making tough decisions. The successful candidate will be a creative problem-solver who is comfortable working in a highly collaborative and customer-obsessed work environment. Experience working in two-sided markets and SaaS products, as well as a deep understanding of customer needs and expectations, will be key to success in this role.
ResponsibilitiesDevelop and execute the product roadmap, focusing on creating high-value experiences for specific customer and expert cohortsLead development teams (engineering, design, and business) to define the roadmap, product requirements, user stories, and launch for new features and integrationsCollaborate with cross-functional teams to develop and execute go-to-market strategies for new launches and feature releasesOwn and drive key performance metrics to ensure product growth, success, and customer satisfactionCreate learning plans to identify and test the biggest hypotheses to drive your KPIs and success metricsIdentifies new opportunities based on customer and competitive research, industry trends, and best practicesPresent regularly to the core/leadership teams on product strategy, performance, and milestones Bachelor's degree in Computer Science, Engineering, or a related field5+ years of experience in product management, focusing on platform products and end-customer experiencesProven track record of success in leading product development from ideation to launch and defining data-backed roadmaps that deliver for the customerStrong technical background and understanding of software development methodologies, APIs, and architecturesExperience working in Agile development environments and managing platform dependenciesExcellent communication and collaboration skillsExperience in the financial technology sector a plus
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