About the Role:As a key player in the Strategy and Operations team at Fetch, the Senior Salesforce Administrator ensures our Salesforce platform and its connected tech stack operate optimally. Reporting to the VP, GTM, Strategy and Operations, this role suits someone who thrives on solving complex problems with Salesforce, understands business processes, fosters cross-functional relationships, and is committed to data integrity. Success in this role requires comfort with ambiguity and the ability to remain effective in a rapidly changing environment. Candidates should demonstrate the capacity to identify solutions amidst uncertainty and possess a proactive approach to overcoming challenges.Location: While it's a plus to be near one of our office locations, we are open to remote candidates based in the US. What You'll Do:Act as the product owner for Fetch's Salesforce instance and Salesforce data.Lead a small Salesforce team and manage external consultant relationships.Act as the go-to expert for all things Salesforce, providing guidance on both basic and advanced functionalities.Customize and administer our Salesforce org daily, integrating it seamlessly with other business systems.Design custom objects, fields, reports, dashboards, and implement automation via flows.Work across teams to understand needs, demonstrate new features, and answer system-related questions.Spot and execute on opportunities to enhance system efficiency, aiming to automate manual tasks.Partner with leadership to ensure Salesforce aligns with business goals and reporting requirements.Translate team requirements into actionable Salesforce development and change management initiatives.Ensure smooth integration between Salesforce and other platforms.Build internal relationships to proactively address issues and become a trusted sales team advisor.Provide top-notch service when addressing user questions.Lead large cross-functional projects, managing them from start to finish.Manage third-party integrations with revenue operations tools (Groove, ZoomInfo, Snowflake, Winmo, Ordway, etc.)Skills and Qualifications:Minimum 5 years as a Salesforce Administrator or Business AnalystExperience managing complex projects from requirements gathering to UAT. Expertise in Salesforce's standard and customizable features, including automation and integration capabilities.Proficient in developing custom Salesforce elements (objects, fields, reports, etc.) and automation (must be a flow expert).Required:Salesforce.com Administrator certification. Salesforce Advanced Administrator certification preferred.Demonstrated success in gathering business requirements, managing change, and implementing strategic initiatives.Experience in team and external relationship management.Excellent data management skills, with a keen understanding of Salesforce data relationships.Strong interpersonal abilities, capable of building relationships and aligning with organizational goals.Compensation: At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The base salary range for this position is $110,000-$150,000. We also offer all employees equity in Fetch, so that everyone can benefit from Fetch's growth.At Fetch, we'll give you the tools to feel healthy, happy and secure through:Stock Options for everyone401k Match:Dollar-for-dollar match up to 4%.Benefits for humans and pets:We offer comprehensive medical, dental and vision plans for everyone including your pets.Continuing Education:Fetch provides ten thousand dollars annually in education reimbursement.Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.Paid Time Off:On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People's Day, as well as our year-end week-long break.Robust Leave Policies:18 weeks of paid parental leave for primary caregivers, 12 weeks for secondary caregivers, and a flexible return to work schedule. Join Us:At Fetch, being a Senior Salesforce Administrator means you're pivotal to our progress, armed with your insights and expertise. If you're eager to make a significant impact, we're eager to meet you.
