Company Description For nearly 70 years, MasterBrand has been shaping the places where people come together, enriching lives and creating meaningful memories for our customers. That, combined with our stylish products, expansive dealer and retail network, and dedicated associates, has helped make us the number one North American residential cabinet business. Our unique culture of continuous improvement is based on trusting the tools, empowering the team and moving forward, and is kept alive by our more than 14,000 associates across 20 plus manufacturing facility and offices. Visit www.masterbrand.com to learn more and join us in building great experiences together!
Job Description
The Senior Salesforce Business Systems Analyst focus specializes in the evaluation of business problems and potential for automated solutions. Assists in identifying, evaluating and specification development for systems and procedures that are cost effective and meet requirements. Executes unit, integration and acceptance testing for systems that meet business needs.
Organizational Relationship:
Reports to: Sr. Business Operations Manager
Responsibilities:
Accountable for the effective and efficient flow of business through the CX architecture and productivity metrics of processes and capabilities
Align with Experience Designers and SMEs on implementation of end-to-end integrated processes and standard work metrics
Refine user stories to reflect detailed business requirements and develop mock-ups to validate needs
Responsible for user story grooming and developing acceptance criteria
Guide feature POD on definition of new development and successful hand off to AMS support POD for execution
Conduct UAT for enhancements and clarify incidents as needed
Lead discovery sessions to identify functional process improvement opportunities.
Align with stakeholders on priority of enhancements and communicate estimated delivery.
Collaborate with stakeholders on test scenario creation, testing, and change management.
Document data flows and provide requirements to analytics team for reports and dashboards.
Provide support to customers as issues arise. Conduct root cause analysis, track resolution, and communicate the solution.
Meet with other project/business functional areas to coordinate interdependencies and resolve issues.
Document existing and new processes.
Effectively manage prioritizing multiple projects to ensure timely delivery.
Ensures technology design aligns with Cyber Security requirements.
Conducts training and support on Salesforce functionality when required
Partners with leadership to recommend solutions to business needs based upon on-going research into new system features and functionality
Partners with developers and stakeholders to ensure business requirements are fully implemented, thorough testing is complete, and system quality maintained
Effectively manages projects including project timelines, resource allocation, communication, risk identification and management and other issues
Maintains functionality and enhancements for integrated systems
Provide business and IT change management
Produce high quality documentation
Innovative; view challenges from multiple angles and bring new ideas into the organization; challenge status quo
Works off-hours on troubleshooting and system upgrades when required
All other duties as assigned
Cultural Norms:
Ability to travel as business needs require. Estimated travel for this position will be up to 25%.
Ability to work in Eastern Standard Time Zone (8am-5pm) and support initiatives in off-hours as needed to ensure timeline commitments are met
Ability to work remote while enhancing relationships through team norms (IE: Video meetings)
Champion Continuous Improvement (The Masterbrand Way)
Qualifications
Characteristics & Attributes:
Passion for delivering effective solutions for high visibility business challenges
Clear and balanced communication to diverse audiences; stakeholders, customers, developers, and leaders
Solid problem-solving skills; evidence based analysis and conclusions
Positive attitude during rapid change or setbacks
Team based professional engagement
Ability to handle multiple projects/tasks in a fast-paced environment
Ability to work with minimum supervision in carrying out job functions and meeting deadlines
Effective written and interpersonal communication skills
Attention to detail
Experience & Education:
4-year degree in Business, Computer Science, or Information Systems
3+ years minimum work experience in Salesforce
Salesforce.com Admin Certifications preferred
Successful customer outcomes in small and medium scale project management
Experience with manufacturing and distribution companies preferred
Coding experience desired but not required
Additional Information
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLC's policy is not to discriminate against any applicant or employee based on race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, military status, sexual orientation, genetic history or information, or any other basis protected by federal, state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLC's policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment, please contact us at [email protected].
*Actual pay will vary based on qualifications and other factors