SENIOR TECHNICIAN, CLIENT DOCUMENT PROCESSING (SHIFT: MONDAY-FRIDAY, 8:00 AM-4:30 PM EST)
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world's financial system we touch nearly 20% of the world's investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We're seeking a future team member for the role of Senior Technician, Client Document Processing to join our Global Payments and Treasury Services Operationsteam. This role is located in Pittsburgh, PA, and will work a Hybrid schedule (5 days per week in-office, working a required shift, Monday-Friday, 8:00 AM - 4:30 PM EST).
In this role, you'll make an impact in the following ways:
Provides quality service and support to internal clients and occasionally external clients on a daily basis, including account and security transaction processing, phone interaction and routine problem resolution in a timely manner
Reviewing client documents, documenting any necessary information, and preparing them for scanning
Works within well-defined parameters
Under direct supervision, performs routine operational tasks in a product or functional area, including processing, balancing, settling and servicing all types of security transactions
Enters data, keying information from checks, interpreting payee information and transcribing into on-line system
Applies judgment based on practice and precedence
Executes all correspondent requisites in a timely and accurate manner with an understanding of the underlying business and specific client needs
Maintains relevant paperwork in accordance with departmental policy, with emphasis on regulatory compliance and minimizing any exposure related to assigned processing tasks
May investigate and correct errors in client accounts and statements
Escalates any problems or issues to immediate supervisor
No direct reports
Responsible for the quality and completion of own work
To be successful in this role, we're seeking the following:
High school/secondary school or the equivalent combination of education and experience is required
Bachelors degree preferred
1-2 years of total work experience preferred
Prior experience working in a metrics-driven operations environment
Prior document handling, authentication, and review, is highly preferred
Prior experience with check processing highly preferred
Prior experience scanning documents in a high-volume production environment
At BNY, our culture speaks for itself. Here's a few of our awards:
America's Most Innovative Companies, Fortune, 2024
World's Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
"Most Just Companies", Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg's Gender Equality Index (GEI), 2023
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.