For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers. The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas with 2,300 employees!Here at Cavender Auto Family we believe in "Making Confidence Happen" (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers. This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!Cavender Toyota, a Cavender Auto Family Dealership, is currently looking for a talented Service BDC Associates to join our growing family and help "Make Confidence Happen". Veterans and Military spouses are encouraged to apply!Why Work at Cavender Toyota:2nd Largest Toyota Dealership in the United States!Top Workplace in San Antonio ******** Medical, Dental and Vision Insurance, and pet insurancePaid Time offPaid Maternity and Paternity leave (Parental Leave)Company Paid $10,000 life insurance policyEmployee discounts on Vehicles, Service and PartsProfessional growth and development training on a quarterly basis.Here is what you will be doing:Screen inbound & outbound calls to generate service appointments via phone or internetHandle all incoming service callsSet service appointmentsWork with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etcHandle all incoming service callsSet service appointmentsWork with outbound call lists accordingly to set an appointment for service due, manufacturer campaigns, parts ordered, etcProvide outstanding customer service with problem solving skills & product knowledgeEstablishes and attains goals developed by management of providing the customer with excellent service and responsive follow up aimed at increasing sales resultsHere is what you will need:High school diploma/GED requiredMust have a clean & valid driver's licenseMust be submit to pre-employment screening to include criminal background check and drug screeningEnthusiastic and motivated individual seeking an opportunity to be successfulEngaging personality with strong communication and customer service skillsProficient on multi line phone system & computer software such as Microsoft word, Microsoft excel, Microsoft outlook, and Google.Must be organized, detailed oriented, able to multitask, and have great listening skills.Previous customer service experience is a huge plus
