Renewal by Andersen is hiring a Customer Service Coordinator to join our team!
\n WHAT YOU'LL BE DOING - THE ROLEAnswer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail. Follow up on customer calls including returning voicemailsSchedule services with homeowners and RbA Service TechniciansQuote parts and labor cost for non-warranty servicesVerify that payment has been received for any billable order prior to ordering or scheduling.Enter required notes at every point of action and customer contact Scan service order and confirmation into the correct customer's electronic file located on the shared drive.Document customer contact through RForceOther duties as assigned WHAT YOU BRING - THE PERSONConsiderable experience within a customer service environmentHighly organized and the ability to reflect empathy to customersHigh School Diploma or equivalent, requiredExcellent oral and written communication skills Ability to work with team members (excellent team skills) Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)Flexibility and demonstrated ability to adapt well in a changing environmentExperience working in operations preferred.Experience with permitting and ordering is a plus. WHAT'S IN IT FOR YOU - The BenefitsMedical InsuranceFlexible Spending Account (FSA)Health Savings Account (HSA)Telehealth: 24/7 access to physicians Prescription drug InsuranceDental InsuranceVision InsuranceLife Insurance / AD&D $50,000 Paid CoverageAdditional Voluntary Employee & Spousal life insuranceShort-term disability Insurance (STD)Long-term disability Insurance (LTD)Parental LeaveVoluntary Critical Illness InsuranceVoluntary Accident InsuranceTeammate Assistance PlanPaid Volunteer Time401k with 50% match up to 6% of your annual payTuition Reimbursement
\n$23 - $25 an hour
Pay range: $23 - 25/hr + Monthly bonus!
\nEmpowered to be Extraordinary. We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.
THE ESLER COMPANIES - RENEWAL BY ANDERSEN STORY Renewal by Andersen is the full-service window-replacement division of 120-year-old Andersen Corporation, the owner of the most trusted family of window brands in America. RbA was founded to redefine the industry and offer a different—and better—window-replacement experience.
The Esler Companies is the holding company for a fleet of the top RbA "affiliates" in Arizona, Colorado, Greater Nevada, Texas, Oklahoma, Greater Philadelphia, Southern New England, Southern Maine, Northern New Hampshire, and a sales and marketing 'engine' in Northborough, Massachusetts.
We are a proud equal-opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for all team members. Esler Companies LLC is committed to maintaining a safe, healthy, and drug-free workplace for all teammates. Please note that we participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Esler Companies will often use SMS to communicate with candidates. Candidates can choose to opt-out at any time.