Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Remote - Illinois - Ladson, SC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
Req ID: 25437
Currently seeking a US-based Service Technician with a strong background in mechanical and electrical knowledge paired with troubleshooting skills who will join a Global Service Team located in Scheifling, Austria. The Service Technician will have industrial-related education with strong communication and customer service skills, capable of delivering and maintaining high customer satisfaction while building strong personal relationships.
ESSENTIAL FUNCTIONS
Perform comprehensive service tasks on our groundbreaking robotic assembly and welding systems installed in North America, i.e. robot calibrations, software updates, general troubleshooting, etc.
Educate customers on the most efficient usage of the equipment by giving clear operational guidance
Diagnose customer problems and identify immediate fixes in case of machine shutdowns
Partner with clients to propose longer term improvements and liaise it with the Engineering team based in Austria
Install aftermarket parts/products sold as upgrades or retrofits to existing clients
Identify spare parts demand and leverage it through the back-office team
Provide service reports with value propositions and recommendations for customers
Build and maintain stable relationships with customers at both managerial and operator levels to shape the image of Zeman as a premium equipment and automation solution provider
Willingness to travel domestically and internationally 75% of the year
Perform general duties as assigned and assist in other areas as workload requires
REQUIRED SKILLS
High School Diploma/GED or equivalent experience
3+ years' experience in installation/servicing of high value industrial machinery
Strong software, electrical, and mechanical skillset; knowledge of robotic welding equipment
Ability to work flexible hours around a changing schedule
Excellent communication, organizational, interpersonal, and diagnostic skills
Ability to work independently without much supervision
Commitment to travel 75% of the year throughout North America (US, Canada, Mexico)
Good communication skills and strong service mindset when dealing with customers
Fluent English--both written and verbal
Current and valid US driver's license with a clean driving record and reliable transportation
PREFERRED SKILLS
Technical Certifications in an engineering field, ideally in Electrical/Mechanical Engineering, Mechatronics or equivalent
Fluent in Spanish, French, or any other language
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to moving mechanical parts and vibration, airborne particles, and machine lubricants and chemicals used in cleaning processes. The noise level in the work environment is usually moderate.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand/walk on cement floors; use hands to finger, handle, or grasp; and reach with hands and arms. The position requires occasional lifting, pushing and pulling objects that weigh up to 60 pounds. The employee is frequently required to grip and operate hand tools with a minimum of 50 in/lbs of force. The employee is frequently required to see fine components and possess manual dexterity to properly place and solder these components.
EEO STATEMENT
Lincoln Electric promotes equal employment opportunities and will not discriminate, nor tolerate discrimination, against any applicant or employee because of age; race; color; religion; sex; sexual orientation; gender identity; national origin; citizenship status; disability; veteran status; genetic information; or on the basis of pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation.
OTHER DUTIES
Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.