Smart Buildings Service Coordinator – Hybrid - Greater Jacksonville, FL
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation!We know that the only way a business thrives is if our people are thriving.That'swhy we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways.Who knows where our shared journey will take you?
OurSmart Buildingshelp to create efficient, safe, adaptable, andresponsible environments. Our aimisn't just about improvingbuildings;it'sabout creating perfect places that improve people's lives.?
OurService Coordinatorscoordinate the delivery of onsite and remote service activities for our customers from the initial demand creation through delivery and close-out. Why is this so important?As a Service Coordinator, you ensure customer expectations and commitments are met for all services by scheduling and dispatching resources.
As aService Coordinator,you will:
Support, inform, prioritize, and coordinate activities and resources across branch offices and the Digital Service Center
You'll benefit from a comprehensive in-office training plan designed to set you up for success and provide cross-training in multiple disciplines.
Once established, you'll be part of a team that values work/life balance, offering a hybrid work schedule with 2-3 days in the office.
Act as primary point of contact for service customers to ensure expectations are met
Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
Schedule resources to support standard service agreements
Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability
Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform
Evaluate time-and-material (T&M) service orders for completed costs and scope of work; process invoices in accordance with standard billing practices
Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work
You will make an impact with these qualifications:
Basic Qualifications:
High school diploma?or state-recognized GED
Must have the ability todemonstrate:
Organizational and interpersonal skills
The ability to read and understand customer service contracts
ExperiencewithMicrosoft Office?and business software systems (e.g., SAP)
Verbal and written communication skills in English
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
Preferred Qualifications:?
Associatedegree
Experience dispatching/scheduling field personnel/technicians
Familiarity or experience with Fire Alarms/Sprinklers, Security Systems, HVAC, or a similar industry is a plus
You'll benefitfrom:?
Siemensoffers a variety of health and wellness benefits to our employees. Detailsregardingour benefits can be found here:https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $33,810 - $57,960. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills,qualificationsand premium geographic location.?
Ready to create your own journey?Join ustoday and help create a better #TomorrowWithUs!
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology withpurposeadding real value for customers.?
Our Commitment to Diversity, Equity, and Inclusion:?
We value your unique identity and perspective. We are fully committed toproviding equitableopportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.? Learn more about our commitment to DEIhere.
Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.?
#LI-DB #MilitarySpouse #VeteranCareers
Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Reasonable Accommodations
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form . If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
EEO is the Law
Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.
Pay Transparency Non-Discrimination Provision
Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.
California Privacy Notice
California residents have the right to receive additional notices about their personal information. To learn more, clickhere.