at Oracle in Dover, Delaware, United States
Oracle's Cloud Foundation Services ( CFS ) is the forerunner to migrate Global Industry Unit ( GIU ) SaaS applications to Oracle Cloud Infrastructure ( OCI ). The Database as a Service (DBaaS) team is a critical to that business objective. The Director of Global Support manages a diverse, global team of managers, database administrators, and developers to support operations and problem management.
+ Problem management for complex database problems GIUs face during operation and migration of customer databases
+ Plan support schedules to provide for 24×7×365 of Database Administrators to rapidly respond to customer outages and degradations
+ Partner with DBaaS Development to drive migration to Autonomous Database and Golden Gate Cloud Services
+ Support security and compliance patching of the DBaaS fleet
+ Manage Corrective Action / Preventative Action program to improve service availability and partner / customer experience
This role requires a thinker with strategic vision and tactical prowess. The candidate will identify gaps and communicate ideas, solutions and concerns. A part of each day will be spent developing and implementing plans for future service and process improvements. On days where CFS DBaaS production operations aren't perfect, the candidate will lead the Support team in efforts to restore services, identify root causes, and improve the service.
Career Level – M4
Responsibilities Our Directors need to be able to foster excellence in :
+ SLA's & Reporting – Lead teams and drive SLA's. This candidate must have the ability to lead team members, internal and external, to meet all SLA's. They must be able to work around / remove obstacles and understand when escalation is needed to avoid impact to the business.
+ Communication & Status – Effective communication is critical, especially when team members must operate independently in different time zones and still act as a cohesive team unit to external stakeholders. You will be expected to provide consistent, valuable communication across teams and have the ability to drive all related tasks to closure, including on time status reporting to peer stakeholders and executives.
+ Problem solving – Can you see way to resolve the issues of the moment? Can you see risk and how to avoid it? This role requires someone that can spot opportunities and issues and prioritize relative to organizational goals. You must also know how to ask the tough questions of several different teams & get them to support the common goal. Problems can also have downstream impacts, so this role must be good with awareness of overarching project & timelines, identify and manage dependencies and plan to avoid surprises/risks as much as possible.
+ Process Improvement – We need a visionary that can see opportunities for improvement and make changes quickly. This includes all aspects of process from day-to-day Standard Operating Procedures through partner communications to management decision making. You must be prepared to drive change in accordance with limited resources and compressed timelines effectively with awareness and inclusion across impacted teams.
+ Organization – Cloud Program Management in a start-up environment means keeping many projects on track while managing multiple processes, deliverables and tasks, yet, still accommodating the day-to-day Cloud business needs across global time zones. Agility is required as direction can frequently change on a dime with little notice and all other deliverables will still be due.
+ Leadership – Be a voice at the management table. We need people that are prepared to bring new ideas / new ways of working and above all are prepared to constructively engage to get those ideas from discussion through to delivery. We expect the candidate to manage up as well as down and be an active participant in the design and delivery of our service as well as those of the wider CFS group.
Our key values are :
+ Put Customers First with Database Administrator Excellence ! – Be able to communicate complex database upgrade, patching, and migration challenges faced by the DBA team to senior leadership. With senior DBA support, communicate problem resolution and best practices to Partners to provide the best service availability and creating the best user experience.
+ Expect, Embrace, & Manage Change ! – Ensure we maintain our PCI / HIPPA and ISO compliance by optimizing the change processes whilst maintaining a keen eye on the detail to avoid unnecessary outages caused by poor quality / rushed delivery.
+ Innovate Together & Be Creative ! – Look around constantly for problems to solve that would make your services better. Find the best data sources in the company and in the industry to leverage the creativity of others. Leverage agile development and DevSecOps to implement what you learn.
+ Nail the Basics ! – You must be detail oriented and understand that there is not much time during the day to concentrate quietly and focus. You must be able to plan for changing needs and priorities and always keeping tight on critical details which can never be a low priority
+ Own Without Ego & Support Your Team ! – You must be able to support your team members when demands heighten in other areas outside your core functions to ensure all business is kept at the level of service for the organization to not be impacted.
Minimum Qualifications :
+ 7+ years of team management experience, preferably DBA team management
+ 5+ years of Oracle DBA experience
+ Strong understanding of database migration, cloning, and patching
+ Solid grasp of cloud native principles and cloud utilization (IaaS, PaaS, SaaS)
+ Computer Science or equivalent technical degree
Preferred Qualifications :
+ The ideal candidate will have 2 or more of the following attributes: Extensive DBA / DBA Management experience, Large Program Management Experience, Intimate knowledge of internal Oracle GIU processes.
Disclaimer:
Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range: from $120,300 to $291,900 per annum. May be eligible for bonus, equity, and compensation deferral.
Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.
Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid si
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