Software Support Specialist

VIP is looking for aSoftware Support Specialistto join our RAS (Route Accounting System) Customer Support Team.  The successful Software Support Specialist must enjoy working with others, be a fast learner, have excellent technical diagnostic skills, and enjoy a fast-paced environment.  We are looking for an enthusiastic individual who can handle multiple tasks and be committed to customer satisfaction.  Knowledge of the distribution industry is a plus. Position Type: Full Time, Hybrid - will be required to report to our office in Colchester, VTPrimary Responsibilities:Work directly with customers by email or phoneRespond promptly to customer inquiries in a professional mannerObtain and evaluate all relevant information to handle and resolve customer complaintsDirect requests and unresolved issues to the designated resourceServe as liaison between the customer and various internal departmentsRecord details of inquiries, comments, complaints, transactions as well as actions taken towards resolutionFollow up on customer communications and interactionsRequirements:Excellent communication skills - verbal & writtenStrong ability to analyze and solve problemsAttention to detail and accuracyDetail oriented and ability to maintain data confidentialityReliable & dependableAbility to multitask under pressureCollege degree and at least one year of customer service experience preferredBenefits Include:Health InsuranceVision and Dental Expense ReimbursementESOP (Employee Stock Ownership Plan)401k and Profit SharingLife and Disability InsuranceHealth Savings and Flexible Spending AccountsPaid Parental LeaveOn-site Child Care Center (VT)On-site Fitness Center (VT)On-site Health Clinic (VT) Discounted Gym MembershipsCombined Time Off and Floating HolidaysFlex and Hybrid Schedules All full time job offers are contingent upon passing a pre-employment drug screening and background check.