Job ID:193277
Required Travel:No Travel
Location:[[reqLocation]]
Who are we?
Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our approximately 30,000 employees around the globe are here to accelerate service providers' migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.89 billion in fiscal 2023.
In one sentence
Responsible for providing outstanding technical support to a global customer base and keeping ownership for the resolution of complex technical problems, including debugging, simulations, locating bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
What will your job look like?
• Manage the day-to-day enterprise-wide operations of infrastructure by monitoring performance, configuration, maintenance and repair.
• Engage various teams depending on the issue.
• Manage process and escalations to ensure the smooth running and resolution of issues on partner technology services.
• When the need arises, lead, and orchestrate on major service issues alongside the partner support team and engage with engineering teams as required to help solve the most challenging problems.
• Interacting with partner stakeholders to maintain and enhance services across the business.
• Provide clear, effective, and meaningful communication to all appropriate levels of leadership and stakeholders, ensuring status updates are timely and accurate.
• As a team, Act as the primary contact for escalation for any production issues.
• Willing work On a shift including weekends, and holidays
• Willing to work pressure when multiple issues comes up .
• Deliver Processes driven, SLA driven, Quality driven result
• Work independently but escalate to management when situation arise.
• All other duties and responsibilities as assigned by the Incident management lead.
All you need is...
• ATL based or ready to move to ATL since the position is on customer site
• 5+ years of IT Incident Management / Technical/Business/Application Support experience
• 3+ years in incident management related to IT Operations
• Experience in working/leading 24x7 teams and offshore teams
• Experience in working with multiple vendors
• Experience in working with executive leadership on incident bridges
• A motivated self-starter with experience working in a fast-paced environment.
• Solid understanding of ITIL disciplines of incident, problem and change management
• You'll strongly believe in the importance of good and effective communication, value teamwork and be process centric.
• Outstanding data analysis and data-driven decision-making skills
• Innovative thinker who is positive, proactive, and customer focused
• Basic understanding of various technologies like Microservices, Kubernetes, WebLogic, Databases…
Why you will love this job:
• Get a chance to gain valuable experience and wide knowledge of Software integrative systems!
• Get the opportunity to be exposed to advance marked technologies and working with multi channels and divers area of expertise!
• By dealing with the small and big details, you will be the backbone of our everyday success!
• Amdocs U.S.-based employees have access to medical, dental, and vision insurance, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, and unlimited vacation.
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce