Aquent Studios is looking to hire a Sr Consumer Experience (CX) Strategist for our client, a leading multinational pharmaceutical company.
Please Note: This is a hybrid role (2 days/week onsite) based in Boston, MA The Consumer Experience (CX) Strategist provides the end-to-end consumer experience strategy and digital solutions for patients, customers, and staff to work seamlessly and easily across products and services within its ecosystem while aligning with the product roadmap, needs of users, market customers, and technical frameworks. You will develop CX strategy to differentiate and deliver innovative digital solutions that will make health care more accessible, more integrated, and more reliable for users in collaboration with cross-functional teams and other key stakeholders. You will identify and set CX strategy, envision complex CX ecosystems, and inspire teams to push the boundaries of what's possible. Your success will see your strategies being the lighthouse for the projects you are working on.
Responsibilities Deliver CX strategy across digital products for the organization: define plans, principles, based on research and insights and measurement frameworks.Ensure CX Strategy meets agreed upon milestones, mitigating risk and maximizing process efficiency. Work closely with direct and indirect team members to define, document, share, and maintain our overall user experience strategy, rollout, and operations for products and digital solutions.Integrate CX Strategy within the Consumer Experience and digital development process and be an advocate for CX within Digital, partner organizations, and stakeholder groups.Affect deep levels of change in terms of how CX functions with its peers in Global Business Units, R&D, Corporate, and Engineering.Knowledge, Skills, and Abilities Strong analytical skills with the ability to absorb qualitative and quantitative data in order to synthesize key challenges or learnings.Strong communication and presentation skills to convey recommendations efficiently.Strategic planning for CX: Recognized ability to draw plans from assessment based on product roadmap, team maturity, existing knowledge gaps, business priorities.Strong business acumen, with the ability to understand value generation and business modeling.Digital product management skills: Deep understanding of what makes a digital product, with notions of agile, CX, in order to provide the best advice to Digital product owners.CX Measurement frameworks knowledge and practice, both in qualitative and quantitative, to set up measures of efficacy.International experience, with an understanding of cultural sensitivities as the role is global.High EQ to manage different stakeholders within the organization and understand how to bring them along.Key Qualifications 7+ years of hands-on CX/UX strategist experience at a large global enterprise, agency, consulting, or startup/scale-up is a must, in the context of digital product or software design.Solid understanding of how to create, measure, and refine consumer experience strategy based on user research, human factors, customer feedback, and market data.Embody a strong and effective user's point of view inside the organization.Experience in Pharma/Life Sciences/Health Technology is a must-have.You are a vibrant and engaging storyteller with strong business communication and presentation abilities to all levels of the company.Comfortable with change and ambiguity: you are naturally confident in a shifting world.Culturally curious, you are willing to work in an international environment.Compensation Range: $68 - 75/hr DOE The range provided is our reasonable estimate of the compensation for this role. The actual amount may be higher or lower, based on factors such as experience, knowledge, skills, abilities, and location. Client DescriptionAquent Studios is a global creative studio that delivers scale, speed, and efficiency to the world's most recognized brands. We create the work that matters the most to them—work that has a real impact on their business. As an Aquent Studio team member, you'll have the opportunity to engage with the largest and most influential companies in the world, solving design challenges and extending their brands across tactic types and platforms, including digital design, UI/UX, video, motion, content, print design, web development, and more. If you want to do work that matters in a collaborative setting that values ingenuity and personal growth, you have found the right place!
AQUENT STUDIOS: Why work with us? Career opportunities supporting Fortune 500 brands.Excellent health and dental insurance subsidized.Comprehensive benefits package including 401(k), FSA's, and voluntary insurance programs.Vacation, Sick, and Holiday pay.Access to free training and continuing education.
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