Overview : The Sr. IT Support Engineer provides support to employees experiencing technical problems and performs troubleshooting, problem diagnosis, resolution, and escalations. In-depth knowledge and hands-on experience with system and server administration and virtualization experiences are required. Area of expertise for this position includes Microsoft technologies, VMware virtualization, Citrix VDI, Linux and storage. Prior experience supporting L1 and L2 requests in IT would be helpful for this position. This position is fully based Onsite at Santa Clara, CA. Responsibilities : Responds to requests for technical assistance. Diagnoses and resolves technical hardware and software issues where applicable. Researches questions using available information resources. Advises helpdesk support on appropriate solution as escalation resource Follows standard support procedures and provides troubleshooting guideline and cause analysis for technical issue solving Logs all system/infrastructure change and support interactions Design and deploy the infrastructure and services for new applications Creates documents for users, staff, consulting personnel, and developers Compares, evaluates, and implements new technologies, and integrates them into the computing environment Administers and performs assessment of standard software Requirements : Excellent knowledge of Windows Operating systems. Active Directory (AD) & Domain Controller Administration including DNS and GPO management in a multi-site environment. Building and administering Windows servers and accompanying infrastructure, maintaining capacity and performance in enterprise environment. Candidates must possess experience with both Windows and Linux mixed environments. Experience in vulnerability discovery and remediation, security incidents emergency response and remediation of issues. Ability to multi-task in a dynamic environment with changing priorities Understanding of NAS\SAN Storage, Replication, load balancing, and LAN\WAN Technologies Work with vendors and perform upgrade/installation related activities, analysis and troubleshooting issues to provide resolution and execute on any new enhancement as required by business Experience with Infrastructure – virtual environment, VDi, Citrix Netscalar, Backup& Restore, disaster recovery and business continuity Experience and knowledge administering workflows and issue schemes in Jira Software and Confluence Automation scripting, such as Windows server Powershell, MS Exchange Cmdlets, Windows Server 2016, 2019, and 2022, a plus Strong customer service skills with the ability to communicate effectively are required. Ability to work as a member of a team. Ability to independently research and troubleshoot technical issues. Ability to document/update standard operating procedures. Ability to multi-task in a fast-paced IT environment with fluctuating priorities and deadlines. Ability to interface and work with varied positions and levels of technical knowledge both within the department and with other departments in the company. Excellent English communication skills, both written and verbal are required. At least 7+ years IT System Administrator or IT Engineer support experience and at least 10+ years working experience in IT. BS in Computer Science or equivalent helpful, but not required. Annual base salary for this role in California, US is expected to be between $90,000 - $125,000. Actual pay will be determined on a number of factors such as relevant skills and experience, and the pay of employees in the similar role. EOE/Minorities/Females/Vet/Disability
