Position Title:
Sr IT Support Specialist
Department:
120– Corporate Information Technology
Exempt/Non-Exempt:
Exempt
Location:
Anaheim, CA
Salary:
$70,000-90,000/Annual
Supervision:
Reports to Sr. Manager, Global IT
Summary:
Since the introduction of the first laptop over 40 years ago, our mission at Targus has been singularly focused on enabling mobile connected workers to perform at their best, anywhere, anytime. With technology and work styles evolving faster than they ever have in human history, there has never been a more exciting time to join our team and be part of a culture that's focused on being the world leader in mobile workforce solutions.
The Sr IT Support Specialist role is responsible for ensuring the smooth and effective operation of all internal IT systems and functions on a daily basis. This includes providing support for internal users and systems. It is a full-time position from Monday to Friday, but the Sr IT Support Specialist must be flexible and available to work other shifts and weekends as needed.
The Right Candidate will:
5+ years' experience in Active Directory/Azure Administration along with Office 365 Administration
MCSE certification preferred or equivalent experience
Apple and Mac's knowledge preferred
A bachelor's degree in information technology or a related field is preferred; equivalent years of experience in lieu of a degree is accepted.
Experience working in a global company with many time zones and live within 1hr drive time of the Anaheim office.
Skills and Experience:
Ability to work independently and critically think through and deploy issue resolution
Exceptional customer service support, interpersonal skills, and excellent video etiquette are required
Strong verbal, written, interpersonal, troubleshooting, and analytical skills.
Ability to maintain all aspects of the company's technology assets, both administratively and mechanically, and written support documentation
Experience with TCP/IP, DHCP, WINS, DNS, NTFS permissions administration, and server management
Experience with Server, Tape, and Cloud-based backup solutions
Apple MacOS and Apple hardware knowledge
Proficient with MS 365 Suite
Strong technical troubleshooting skills
Highly motivated and self-driven
Ability to multitask among changing priorities
Ability to lift a minimum of 50 pounds
Responsibilities:
Active Directory and Office 365 Administration
Monitor and maintain the current backup environment.
Working on the phone, in person and within the helpdesk system to process support requests, document solutions and communicate status to the end users and IT management
Ability to support and maintain Windows PCs / Macintosh
Administrator for VOIP corporate phone system
Provide technical support for end users in person, via phone or remote access
Perform daily system monitoring and environmental health checks
Planning, implementation, supporting, and maintaining servers, networking, and infrastructure to prevent productivity and data loss
Troubleshoot and remediate issues impacting the business operation
Implement complex projects and time-sensitive tasks under minimal or no supervision
Evaluate and recommend emerging technologies and strategies to increase reliability and manageability
Responsible for new employee PC setup and onboarding
Occasionally drive between Anaheim office and Irvine Data Center
We believe that all people are capable of great things. Because of this, we encourage you to apply even if you do not meet all the requirements listed in this job description. We are most interested in finding the best candidate for the job – people who believe in our mission and can contribute to our team in a variety of ways – not just candidates who check all the boxes. We may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skillset for the role.
Competitive Benefit Package:
medical, dental, vision, 401(k) plan, employee stock purchase plan, paid time-off, paid holidays, company paid short-term and long-term disability and life insurance.
At Targus we are an equal opportunity workplace.
We value diversity in our workplace and believe it is pivotal in our pursuit to enable leaders, dreamers, and doers to be everyday inspired. We encourage anyone with the talent to succeed in our available opportunities to apply.
Apply Now
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