The Sr. Manager of Design Services is responsible for multiple teams' operational and creative excellence, designing automotive websites user interfaces and digital marketing assets for Cars Commerce customers. This leader is an experienced people and process manager accountable for improving processes and workflows by understanding and sustaining key performance metrics. A highly technical creative production aptitude is also required, so this leader is no stranger to brand guidelines or style guides, can turn quickly on deadlines, and demonstrates creative solid digital marketing design skills while being extremely detail-oriented. The Sr. Manager of Designer Services must demonstrate ability to cultivate a collaborative and high-performing team through effective mentoring skills, fostering professional growth, proficiency in senior-level conflict resolution, and providing strategic guidance to associate managers and independent contributors.ESSENTIAL FUNCTIONS:Regularly audit standard operational processes and guidelines, including quotas, timelines, and internal project details, to ensure delivery and manage employee performance and accountabilityCreate, analyze, and Identify areas of opportunities for production and workflows while understanding and sustaining key performance metrics.Exhibits exceptional analytical acumen, adept at dissecting complex problems, and formulating data-driven insights to drive informed decision-making and strategic planningPeople management, including mentoring, performance reviews, hiring, improvement plans, promotions, terminations, etcCommunicate and support our company and departmental goals and values.Facilitate employee growth and development through weekly team meetings, regular individual employee meetings, coaching, training, and other learning opportunitiesCollaborate and strategize across the marketing and product teams to manage workflows and timelines to ensure the timely delivery of design solutions that meet quality and production requirements.Handle cross-departmental process challenges, showcasing a leadership style that fosters seamless collaboration and drives innovative solutionsExecute and implement compelling automotive-driven design while managing and maintaining the brand voice of all internal products, our retailers, and OEM partners Success in this role is measured by client satisfaction, content quality, employee engagement and satisfaction, and department improvement.REQUIRED QUALIFICATIONS:Bachelor's Degree PreferredMinimum eight years of experience in a creative, digital marketing capacityMinimum of three years of people managementProficiency in Microsoft 365, Google Workspace, Adobe CCDemonstrable process improvement and performance management experienceQUALIFICATIONS:Expert in the elements of design principles and digital marketing strategiesSolid knowledge of best practices for design strategy and multi-channel digital marketingStrong project and time management, organizational skills, and attention to detailExceptional analytical acumenExcellent verbal and written communication skillsGood collaborative, negotiation, and presentation skillsExcellent interpersonal skillsWork independently as well as in a team environmentProficiency in senior-level conflict resolutionPerform under intense demands in a fast-paced environmentAutomotive experience is not required, but, nice to haveWorking knowledge of Figma, Salesforce, Wrike, WordPress, and is a plus#LI-JL #LI-Remote
