Sr Operations Analysis Analyst Location: Gurugram, India
Business Function: Operations
About the Role: We are looking for self-driven individuals with great problem-solving and analytical skills to fill an Associate position within the Operations group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within the Osttra suite of products.
Duties & Accountabilities: Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLAs. Monitor client query queues, diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution. Respond to client requests by providing detailed analysis and feedback. Work closely with internal teams for system enhancements. Process reports (user list/Trade) as requested by clients. Participate in internal/external training needs. Educate clients on upcoming changes. Other ad hoc projects as they arise. Liaise with clients to setup trading permissions and registration of Master Confirmation Agreements (MCAs) on Osttra platforms. Liaise with participants for rolling out Osttra product which will enable them to trade and settle derivatives electronically. Communicate and assist internal departments for onboarding new participants in a timely manner. Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant. What We're Looking For: Education and Experience: University graduate preferred. Knowledge of OTC derivative products, Trade confirmations, and financial markets is a major plus. Personal Competencies: Strong customer service and problem-solving skills. Focused on Operational Control and Data Security. Flexible and able to adapt to change. Able to work independently with minimal supervision. Communication: Excellent interpersonal, written, and verbal communication skills. Teamwork: Customer service and satisfaction are key priorities for the firm. About OSTTRA: OSTTRA is an independent firm, jointly owned by S&P Global and CME Group, formed in 2021 through the combination of four businesses that have been at the heart of post-trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset.
Benefits: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized. Continuous Learning: Access a wealth of resources to grow your career. Invest in Your Future: Competitive pay and retirement planning. Family Friendly Perks: Best-in-class benefits for families. Beyond the Basics: Retail discounts and referral incentive awards. Equal Opportunity Employer: S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to protected statuses.
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