Job ID: 2852205 | Amazon.com Services LLC
Build your future creating the home of the future! Everything we do is focused on making the lives of our customers easier through products they couldn't have imagined - and now can't live without. We're seeking a passionate and collaborative technical Product Manager to join our Certification and Developer Experience Team. Our charter is to help developers grow successful businesses with Alexa, delivering high quality devices to give customers confidence in their certified purchases.
We are looking for a seasoned, data savvy, product manager to drive our 3P partner quality product strategy. You will own developing scalable product solutions to support partners in understanding the customer experience their devices are delivering with Alexa and will support them in making improvements. You have strong communication skills both written and verbal. You excel in stakeholder management and earning trust across all levels and teams. You are able to put on a developer hat and understand their pain-points, able to work together with them to deliver flawless experiences for our shared customers.
Key job responsibilitiesOwn defining the 3p Partner Quality strategy and product roadmapDeliver PRFAQs, BRDs and working backwards documents to align teams on strategy and deliverLead the vision, definition, and delivery of SH Partner Quality, to deliver best in class CX, customer loyalty, engagement and revenue growth.Collaborate closely with cross-functional teams, including engineering, marketing, legal, UX design, and business stakeholders, to define and execute a product roadmap to deliver upon these features and experiences.Constantly make ruthless roadmap prioritization decisions. Anticipate and make tradeoffs, balancing between customer and business needs vs. technical constraints.Work back from our customers by learning from their feedback, behavioral measurements, and other data sources to craft better experiences and ensure we are building the right features over time.Monitor key performance indicators (KPIs) and analyze metrics to measure the impact of personalized search experiences, identify areas for improvement, and drive continuous optimization.Communicate effectively with partners and senior leadership, including both technical and non-technical audiences, to present new product ideation, product strategies, progress updates, and business recommendations to drive alignment and create a buy-in for Partner Quality initiatives. About the teamOur vision is to make every customer an Alexa Smart Home customer. We strive to deliver the best possible end-customer shopping experience for Amazon and offline retail by streamlining the awareness, research, and adoption of devices certified by Amazon. We earn and maintain customer trust by accurately and transparently representing products that work as intended with Alexa.
We are a close knit team that enjoys spending time with one another. We all work hard but try not to take ourselves too seriously. We value humor, lightheartedness and fun. We operate as a true team, always ready to lend a helping hand. Our unity is our strength.
BASIC QUALIFICATIONS- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience managing technical products or online services
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning
PREFERRED QUALIFICATIONS- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
- Experience in building and driving adoption of new tools
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