at Thermo Fisher Scientific in Wilmington, Delaware, United States
As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.
hermo Fisher Scientific Inc. ( NYSE : TMO ) takes pride in being the leader in serving science. We help our customers accelerate life sciences research, respond to challenges, improve patient diagnostics, deliver medicines to market and increase laboratory efficiency. Our work has a real-world effect and you'll be supported in achieving your career goals.
Discover Impactful Work: Thermo Fisher Scientific's Materials and Structural Analysis Division ( MSD ) allows customers to unlock meaningful insights that drive breakthrough discoveries, enhance productivity, and drive global change. Our MSD division designs, manufactures, and supports a wide range of high-performance microscopy workflows, delivering images and solutions at micro-, nano-, and picometer scales. The Sr Product Specialist will have combined expertise in electron, ion, and light microscopy equipment with deep application knowledge across materials science, life sciences, electronics, and natural resources, our global Electron Microscopy team is dedicated to supporting customers in their pursuit of discovery and addressing global challenges.
Location Specific Information: The ideal candidate must be based in Ohio with travel to customers sites.
A Day in the Life: + Support sales AM by delivering clear technical product presentations and demonstrations, showcasing application solutions, product accessories, and options from both Thermo Scientific and third-party vendors.
+ Drive business development efforts through workshops, campaigns, and tracking leads and opportunities in the Customer Relationship Management ( CRM ) system.
+ Accompany sales AM on customer visits to identify key application needs, decision criteria, strengths and weaknesses, and assist in product promotion at trade shows and technical conferences.
+ Capture detailed feedback from customers, prospects, and the sales force to suggest product configurations or enhancements, targeting specific markets or market segments.
+ Provide beta testing feedback to product/applications development staff for new hardware and software pre-releases.
+ Support the technical staff during applications development, to understand and articulate special customer requirements, initiating the non-standard request ( NSR ) process for internal execution to translate customer needs into products and features.
+ Handle iterations for NSR requirements between product managers, the factory, and customers.
+ Develop sales support materials including application notes, market matrices, product scorecards, and technical presentations.
+ Present technical papers at professional symposia and author technical articles for trade press, conferences, and workshops.
+ Keep salesforce updated on the latest product releases, application solutions, value propositions, and market insights.
+ Evaluate and document both internal and third-party accessories.
+ Lead and collaborate with demonstration lab staff to develop effective system demonstrations and specialized demonstration techniques.
+ Provide customer support and applications training post-sales cycle and after instrument installation.
+ Provide technical leadership for applications scientists, product specialist, sales, service, and marketing teams.
Keys to Success: Education: + University degree in Materials Science, Chemistry, or Physics; an advanced degree is preferred.
Experience: + 5+ years of directly using transmission electron microscopy ( TEM ).
+ Extensive experience with TEM systems and associated scientific applications.
Knowledge, Skills and Abilities: + Strong leadership and teamwork skills, with proven track record to collaborate across functions
+ Excellent communication, both written and verbal, with the ability to engage diverse audiences.
+ Strong interpersonal skills
+ Strong customer interfacing skills.
+ Travel domestically and internationally (up to 50%), with a valid passport
Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us ( As one team of 100,000+ colleagues, we share a common set of values – Integrity, Intensity, Innovation and Involvement – working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.
Apply today! Thermo Fisher Scientific is an EEO /Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
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