Sr. Service Technician

The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs) for first shift. Responsibilities:Confidently repair electro-mechanical issues and perform diagnosticsTrain and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systemsAbility to problem-solve both Technical and Process-flow issues. SME (Subject Matter Expert) in at least 1-2 major repair categoriesFollow correct repair order documentation procedures, i.e. The Three C'sEffectively work with the appropriate software suite to properly and completely document all customer vehicle interactionsEffectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.Demonstrate attention to detail and passion for creating positive client experiencesAbility to work remotely and support mobile service team as neededOther duties as assignedAvailability for 2nd shift starting at 1:00-2:00p ending at 11:00p-12:00aQualifications4+ years of experience as a Service Technician or Diagnosis TechnicianHigh School Diploma or GED (Required)ASE CertificationsPrior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrainsExperience in luxury automobile repair environmentsCustomer facing experience exhibiting excellent written and verbal communication skillsProficient in Microsoft Office as well as learn proprietary DMS softwareAbility to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosisEPA 609 CertificationWillingness to complete Lucid provided CPR training post hireValid driver license with no suspensions within the past yearPreferred QualificationsASE Certified Master Technician