Dice is the leading career destination for tech experts at every stage of their careers. Our client, TEKsystems c/o Allegis Group, is seeking the following. Apply via Dice today!
Description:
Sr. Support Engineer, Match Group Business Technology
Match Group is looking for a motivated and passionate Sr. Support Engineer to help provide a great technical experience for all of our employees. Your day-to-day will include troubleshooting hardware and software issues related to local machines, network connectivity, SaaS apps, virtual machines, email, Slack, and more. You will perform the technical onboarding for new employees and have a large contribution to team project work, including but not limited to updating and maintaining corporate builds for Windows workstations, creating software packages for both Windows and macOS deployments, and testing and deploying new hardware or software applications to solve for challenges around the org.
What we are looking for:
We are looking for technical individuals who are motivated, self-starters, and always eager to help while providing excellent customer service to our employees. You'll need to be a team player with great attention to detail and communication skills as we work together to solve daily challenges.
What You'll Do:
Technical onboarding and ongoing support of users in multiple offices and countriesHardware deployment, software installation and maintenance of user machinesAsset tracking and inventory managementCommunicate highly technical information to both technical and non-technical personnelDeploy and decommission user workstation VM'sGoogle Workspace end user supportRecommend new software and hardware solutions as neededHelp maintain vendor relationships for hardware and software acquisitionsDesign and maintain Mobile Device Management policies and profiles for Apple and Android devicesUpdate and maintain computer management policies in Jamf / Ivanti / Workspace OneWork with key stakeholders and end users to identify and implement new processes and technologiesEducate team members and org users on new processes and technologiesWork with Audit and Compliance teams to review user access on a bi-weekly basisDrive team initiatives/projects
What You'll Need:
High School DiplomaUp to 4 years of experience in end user ITGood documentation and communication skills via Email, Jira, and SlackAttention to detail and ability to follow directionAbility to lift up to 50lbs as necessaryOS Experience: MacOS, Windows 10, iOS, AndroidSoftware Skills: Okta, Google Workspace, Zoom, Slack
Things that will help:
Experience with Jira/ConfluenceUser level experience with OktaBasic understanding of SaaSExperience with Jamf, Workspace one, Ivanti Endpoint Manager or like technologiesTraining or certifications: Microsoft operating systems, A+ certification, MacOS support trainingExperience working on big projects and mentoring team members
Skills:
mac, Troubleshooting, google suite, Active directory, Help desk, okta, zoom, helpdesk, Service desk, Ticketing system
Additional Skills & Qualifications:
mac troubleshooting, good documentation and communication skills. since it is an entry level role, this person must have great aptitude
Common tickets: OKTA password resets, zoom room troubleshooting, distribution list management, and basic mac troubleshooting.
Environment:
95 % MacZoom rooms, digital signage (windows)G-suite environmentMost applications are all cloud basedIn the last year, they have moved about 90% of the apps into OKTA
Experience Level:
Intermediate Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. Sr. Support Engineer (Palo Alto)
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