Job summary
As a Store Manager, your responsibilities will include overseeing account management and recovery processes, providing exceptional customer service, and driving store success.You will also have opportunities to build customer relationships, participate in community events, and coach and develop team members.Comprehensive training and development programs will be provided to support your career growth.
Job seniority: mid-to-senior level
Responsibilities
• Develop customer relationships to build new business and maintain store profitability.• Work on business-to-business partnership opportunities, obtain referrals, and participate in in-store and community events.• Coach and develop team members, maximize their potential, and assist with employee management and training.• Meet Key Performance Indicators (KPIs), track and analyze performance reports, and provide training to team members.• Maintain office security, conduct opening and closing procedures, and manage vault, cash drawer, and bank deposits.• Oversee account management and recovery processes, prevent loss and charge off accounts, and partner with vendors on auctions and consignment.• Ensure compliance with company policies, procedures, and laws and regulations.• Assist in running the store and day-to-day operations in the absence of the General Manager.• Utilize personal vehicle for bank deposits and other company business.• Work efficiently in a fast-paced environment, handle multiple tasks, and meet performance standards.• Communicate and interact with customers and team members at all levels.
Requirements
• High School Diploma or equivalent.• Minimum 1-2 years of key holder, supervisory, and management experience.• Excellent verbal and written communication skills.• Ability to work with phone, Point of Sale, Microsoft Office, and other systems.• Valid driver's license, auto insurance, and personal vehicle.• Must be at least 18 years of age (19 in Alabama).• Successfully pass a criminal background check, including motor vehicle report.• Physical demands include remaining in a stationary position, moving inside and outside of the store, and operating mechanical controls.• Preferred: Associate degree or higher, leadership experience in a sales or customer service-oriented position, retail or financial industry experience.• Bilingual English/Spanish is a plus for certain locations.
Key Skills Needed
• Customer relationship building• Business-to-business partnership• Coaching and team development• Performance tracking and analysis• Office security management• Compliance with policies and regulations• Effective communication and interpersonal skills
Benefits
• Comprehensive new hire training program• Access to a learning management system for professional and personal development• Paid on-the-job training and professional development programs• Multiple coverage levels for Medical, Dental, and Vision• Group Health and Wellness Program• 401(k) with Company match• Flexible Spending Accounts and Health Savings Accounts• Life insurance• Optional pet insurance• Voluntary benefits• Paid Time Off• Diverse Culture and Inclusive Environment
