Supervisor, Preferred Client Services

Supervisor, Preferred Client Services
Company:

Iron Mountain


Supervisor, Preferred Client Services

Details of the offer

At Iron Mountain we protect what our customers value most, from the everyday to the extraordinary, while helping them bridge the physical and digital world. Our people have the opportunity to bring their creativity to a workplace that thrives on change. Here, you will be part of a team that doesn?t just embrace what?s exceptional. It creates exceptional.
Key Responsibilities:
Provide daily oversight to the team members, work volumes and overall team performance
Maintain internal relationships with Sales teams as well as Sales Organizational leaders
Conduct ongoing assessments of customer activity and support requirements with Sales leadership
Partner with Sales leadership on resource allocation and support of new business or changes to the new business
Provide support for self-motivated and empowered team to ensure account health
Support programs to enhance employee recognition and career development for individuals on the team
Knowledge and adherence of Iron Mountain policy and procedures and department and company standards
Partner with the training and quality teams to improve performance of Customer Care Associates
Assist with the recruitment, hiring and support of new employees and ongoing training and support for the team
HR related support for team members as required
Regular delivery of performance reviews, answer questions and provide constructive feedback to assist team members through performance improvement programs
Category:Customer Services & Support Group
Iron Mountain Incorporated, founded in 1951, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world in approximately 50 countries, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts.
Providing solutions that include information management, digital transformation, secure storage, secure destruction, as well as data centers, cloud services, and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working.
Our Cores Value at https://www.ironmountain.com/about-us/values s at https://www.ironmountain.com/about-us/values and Code of Ethics are our north star. They provide a solid base for how we do business and behave every day, so each one of us can experience exceptional.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to ********** . See the Supplement to learn more about Equal Employment Opportunity.


Source: Jobsxl


Area:

  • Call Center - Customer Support / Customer Service Representative

Requirements

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