Support Associate

Job Description:

UiPath is seeking a passionate and adaptable Support Associate to join our team in San Francisco, California. As an Entry Level Support Associate, you will play a key role in providing exceptional customer service and technical support to our clients. You will be responsible for troubleshooting technical issues, responding to customer inquiries, and ensuring a positive customer experience.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Troubleshoot technical issues and provide solutions to customers- Collaborate with internal teams to escalate and resolve complex issues- Maintain accurate records of customer interactions and resolutions- Assist with product training and onboarding for new customers- Stay current on product updates and industry trends to better serve our customers- Provide feedback on customer insights to improve product offerings

Requirements:- No prior experience required, but a passion for customer service and technology is a must- Strong communication skills and the ability to empathize with customers- Ability to think innovatively and strategically to solve customer issues- Comfortable working in a fast-paced, dynamic environment- Must be adaptable and able to handle challenging situations with grace- A desire for ongoing learning and personal growth- Experience with strategic planning is a plus

Benefits:- Employee discounts on UiPath products- Company-provided equipment for work purposes- Remote work flexibility

Equal Opportunity Statement:UiPath is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, sexual orientation, disability, or age.

Deadline to apply: June 20, 2024

Join UiPath and be part of a team that values ongoing learning and development, personal growth, and innovation in the world of technology. Apply now to start your career with us!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.