**Job Title**: Support Officer
**Company**: SanDisk
**Location**: Denver, Colorado, US
**Job Type**: Part-Time
**Seniority**: Entry Level
**Years of Experience**: 0
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### Job Description
SanDisk, a global leader in flash memory storage solutions, is seeking a motivated and proactive Support Officer to join our team in Denver, Colorado. This entry-level, part-time position is perfect for individuals looking to kick-start their career in a dynamic work environment while providing essential support to our internal and external stakeholders.
As a Support Officer, you will play a pivotal role in assisting with daily operations and ensuring the smooth function of our customer support services. Your contributions will enhance customer satisfaction and efficacy within the company, and you will have the opportunity to gain valuable experience in the tech industry.
### Responsibilities
- **Customer Assistance**: Provide high-quality customer support through various channels, including phone, email, and chat. Address customer inquiries and issue resolution with precision and clarity.
- **Documentation Management**: Maintain accurate records of customer interactions, issues, and resolutions in our CRM system. Ensure that documentation is thorough and up to date.
- **Team Collaboration**: Work closely with other departments, such as Sales and IT, to facilitate a seamless customer experience. Effectively communicate needs and share insights regarding potential improvements in processes.
- **Reporting**: Assist in compiling reports on customer feedback and support metrics. Review trends and suggest enhancements based on customer interactions and internal assessments.
- **Training Support**: Participate in the onboarding of new team members by sharing insights and best practices related to customer interactions and company policies.
- **Continuous Improvement**: Identify opportunities for process improvements and efficiencies within the support operations. Propose solutions to enhance the overall customer experience.
- **Ethical Standards**: Uphold the highest standards of ethical conduct and integrity in all interactions. Reflect the company's values in both professional and personal demeanor.
### Qualifications
**Education**:
- High school diploma or equivalent required. Bachelor's degree in any field preferred but not mandatory.
**Experience**:
- No prior work experience is required. Previous experience in customer service or office support is a plus.
**Technical Skills**:
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and basic knowledge of CRM software. Familiarity with tech products and services is advantageous.
**Personality Traits**:
- Resilient: Ability to cope with challenges, adapting to new situations with a positive attitude.
- Confident: Display a self-assured demeanor in communicating with customers and team members.
**Soft Skills**:
- Persuasion: Ability to effectively communicate and persuade customers towards a resolution or understanding.
- Cooperation: Strong teamwork skills and willingness to collaborate with colleagues.
### Benefits
- Gym membership: Enjoy a subsidized gym membership to promote healthy living.
- Dental insurance: Comprehensive dental coverage for you and your family.
- Life insurance: Basic life insurance policy to provide financial peace of mind.
### Working Environment
At SanDisk, we uphold the highest standards of ethical conduct and integrity. Our inclusive workplace fosters collaboration and innovation. We are committed to creating an environment that empowers our team members to achieve their best and contribute meaningfully to our mission.
### Application Deadline
Please submit your application by **September 29, 2024**, to be considered for this exciting opportunity.
### Equal Opportunity Statement
SanDisk is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.
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**Join us at SanDisk and take the first step in your career! We look forward to receiving your application.**How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
