Support Representative

Job Description:

JUUL Labs is seeking a Support Representative to join our team in San Francisco, California. As an Entry Level Support Representative, you will be responsible for providing exceptional customer service and support to our clients. You will be the first point of contact for customers who have questions or concerns about our products, services, or company policies. This role requires a driven and passionate individual who possesses strong teamwork and critical thinking skills.

Responsibilities:- Respond to customer inquiries via phone, email, and chat in a timely and professional manner- Resolve customer issues and complaints with a focus on customer satisfaction- Escalate complex issues to senior support staff as needed- Provide product information and troubleshooting assistance to customers- Maintain accurate records of customer interactions and transactions- Collaborate with internal teams to improve processes and enhance customer experience

Requirements:- High school diploma or equivalent- Strong communication skills, both written and verbal- Ability to work well in a fast-paced environment- Excellent problem-solving skills and attention to detail- Ability to prioritize tasks and manage time effectively- Driven and passionate about providing exceptional customer service- Team player with a positive attitude- Critical thinking skills and the ability to think on your feet

Benefits:- Training & professional development opportunities- Company transportation options- Free food provided- Opportunities for unlimited personal and professional growth

Equal Opportunity Statement:JUUL Labs is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. All qualified applicants will receive consideration for employment.

Deadline to apply: June 20, 2024

If you meet the requirements and are excited about this opportunity to join a dynamic and growing company, we encourage you to apply today!How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.