About Breville
Over the past 80+ years Breville has grown to become an iconic global brand, delivering kitchen products to over 70 countries around the globe. Breville enhances people's lives through the delivery of brilliant innovation and thoughtful design based on deep consumer insights, empowering people to do things more impressively or easily than they'd thought possible in their own home and ultimately allowing them to "Master Every Moment".
A career at Breville is truly a one-of-a-kind experience. It's more than working for a global leader; it's an opportunity to be a part of something that impacts people all over the world. Job Overview:
BRG is a manufacturer of high-end domestic appliances with emphasis on innovation and cutting-edge technology. Within BRG, there is a sub-set of high-end coffee brands such as Baratza & Lelit making up a division named Specialty Coffee with a head office located in Seattle, WA. BRG aims to solve problems in the most simple and elegant manner while supporting our customers with a world-class offering. We are looking to hire a new Customer Support Specialist based at our Bellevue, WA office. The BRG Specialty Coffee support team is known for providing people-focused care, which is the backbone of our renowned customer support. We provide our customers with guidance on troubleshooting and fixing their grinders and espresso machines remotely. Our goal is to enable our customers to resolve any trouble they are having with their grinder quickly, so they can get back to brewing great coffee. Our vision is to create a team where anyone who encounters us feels cared for, and each member is essential to making that a reality.
We are searching for someone to join our team who embodies empathy and care; someone who can understand the challenge of not being able to brew your favorite cup of coffee. Grinder experience is not necessary. We will take you through our training program which will equip you with the knowledge required to help our customers.
Essential Responsibilities Provide exceptional support by phone for wholesale and end consumers.Provide exceptional support through professionally written emails.Work with teammates to respond to customer inquiries.Work with team members to develop a thorough understanding of BRG Specialty Coffee Products including Baratza grinders and Lelit machines.Provide and maintain strong, professional relationships with other SCBU departments and teams.Communicate with Manager or leadership team members any relevant feedback or observed trends.Send out warranty replacements and accommodation parts through SalesForce.Qualifications Based in the greater Seattle area and able to commute to our Seattle office Mon-Fri.Ability to connect with people over the phone with kindness and professionalism.Ability to connect with people over email with kindness and professionalism.Ability to be patient and positive with frustrated customers.Demonstrated interest and knowledge in specialty coffee.Ability to build positive relationships with team members & coworkers.Ability to handle multiple commitments, prioritize and manage time efficiently with minimal guidance.Self-motivated with the internal drive and motivation to begin and continue tasks that are in alignment with the team goals.Bonus, but not required: French or Spanish reading, writing and speaking proficiency.Physical Demands: Ability to work on a computer or phone for an eight-hour period.Work in close quarters with others, following appropriate health and safety guidelines for Covid-19 and physical distancing.Baratza is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, gender, sexual orientation, pregnancy, national origin, ancestry, age, marital status, physical or mental disability, genetic information, medical condition, veteran status, or any other class protected by local, state, or federal law. We are a value-driven company and feel that learning from one another is an important part of our culture.
Pay Rate: $24-26/hourly To Apply Come and make your mark with this global leader by applying today via the Apply Now button.
Breville Group is proud to be an Equal Employment Opportunity Employer.
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