**Job Title:** Support Specialist - Work from Home
**Company:** Instacart
**Location:** Washington, D.C., US
**Job Type:** Part-Time
**Seniority Level:** Entry Level
**Years of Experience:** 0
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**About Instacart:**
Instacart is the leading online grocery delivery service in North America. Our mission is to make grocery shopping easier for everyone, and we pride ourselves on providing top-notch service to our customers. As we continue to grow, we are looking for enthusiastic and motivated individuals to join our team.
**Job Summary:**
We are seeking a resourceful and energetic Support Specialist to join our remote customer support team at Instacart. In this entry-level position, you will play a crucial role in ensuring our customers have a seamless shopping experience. You will be responsible for addressing customer inquiries and providing assistance with various issues, all with the aim of delivering exceptional customer service.
**Key Responsibilities:**
- **Customer Support:**
- Respond promptly and professionally to customer inquiries via chat, email, and social media.
- Troubleshoot and resolve customer issues related to orders, payments, and deliveries.
- Provide comprehensive support and guidance to customers through their Instacart shopping journey.
- **Research Assistance:**
- Conduct thorough research to address complex customer inquiries, providing accurate and helpful information.
- Stay up-to-date on Instacart policies, procedures, and promotions to effectively assist customers.
- **Project Management:**
- Assist in maintaining and updating support documentation, FAQs, and resource materials for customers and team members.
- Participate in team meetings and contribute to process improvement initiatives aimed at enhancing customer experience.
- **Team Collaboration:**
- Build strong connections with colleagues, fostering a positive remote working environment.
- Actively participate in team discussions and share insights or suggestions to improve service efficiency.
- **Post-Contact Support:**
- Follow up with customers to ensure their issues were satisfactorily resolved and they are satisfied with their experience.
- Gather feedback and insights from customers to relay to management for continuous improvement.
**Requirements:**
- **Education & Experience:**
- High school diploma or equivalent; relevant coursework or training is a plus.
- No prior experience required; we welcome enthusiastic candidates eager to learn.
- **Technical Skills:**
- Proficiency with computer systems and software applications, including experience with chat systems and CRM tools preferred.
- Strong internet research skills to facilitate customer inquiries effectively.
- **Personality Traits:**
- Resourceful: Able to think on your feet and solve problems creatively.
- Energetic: Committed to providing excellent service and creating a positive environment.
- **Soft Skills:**
- Strong project management skills with the ability to handle multiple tasks efficiently.
- Excellent communication skills, both written and verbal.
- Detail-oriented and highly organized.
**Benefits:**
- Travel & spending expenses reimbursed for any work-related duties.
- Paid sick leave to ensure your well-being.
- Employee discounts to enhance your shopping experience with Instacart.
**Working Environment:**
At Instacart, we believe in building strong connections and treating our colleagues like an extended family. We support each other in our roles and celebrate our successes as a team. As a remote support team member, you will have the flexibility to work from the comfort of your home while remaining connected to a vibrant community of coworkers.
**Application Deadline:**
Please apply by September 30, 2024.
**Equal Opportunity Statement:**
Instacart is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage applications from individuals of all backgrounds and experiences.How to apply: Apply on GrabJobs and you will be notified if shortlisted for the job.
