Under the Director of Bank Application Technology and Operations, the System Analyst will analyze the company's operating applications to provide optimal performance and integration of resources supporting the technological environment. This position will support upgrades, testing, change plans, operational tasks and document programs for operating systems, applications and process improvement.
Knowledge and Skill
Working knowledge of risk and security practices relating to workstations, servers, internet, etc.
Ability to use troubleshooting techniques to resolve PC workstation and server software issues
Knowledge of Microsoft Suite of products; Word, Excel, Outlook, PowerPoint, etc.
Strong analytical and troubleshooting skills
Excellent oral and written communication skills
Has a working knowledge of Microsoft IIS
Experience in supporting, installing, upgrading, and troubleshooting SQL and/or DB2
Experience in supporting, installing and patching Windows Servers and ancillary applications on servers
Desire to continually improve and contribute to our Purpose of Empowering Community Banks and our People to Thrive – Together
Essential Duties and Responsibilities
Provide support for assigned applications, ensuring high availability
Provide hands-on and remote troubleshooting and problem resolution
Drive efforts to proactively identify application or system issues improving availability and performance
Ensure application Service Level Agreements are exceeded by maintaining ownership of incidents through resolution
Complete projects, coordinate with team members and provide status updates
Assist on entry phases of applications systems analysis and programming activities
Track problems and bugs and communicate with customer as resolutions are implemented
Provide support for internal business units, maintain and setup processes as needed for assigned applications
Stay current on security-related issues and analyze the impact on UFS; making recommendations for security management and monitoring processes
Generate and maintain virtual servers; perform vulnerability management
Perform problem-solving duties for supported applications for internal and external customers
Ability to train end users on the final product along with creating and maintaining technical business process documentation
Analyzing functional and/or technical processes
Windows Server testing for application patches and upgrades to MS SQL and DB2
Other duties as assigned
You will be asked to participate in culture-related meetings, activities and events. We firmly believe that building culture and teamwork in our people – first organization requires extra intentionality, and thus your participation and engagement isn't just encouraged - it is required and part of your responsibility. If you do not want to participate in these, please do not apply.
Education and/or Experience
Bachelor's degree
3-5 years' experience with Microsoft SQL and IBM DB2
Fiserv Premier experience a plus
MS Windows Server experience
Previous experience in the banking industry
Physical Demands
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or touch objects, tools, or controls. The employee frequently is required to talk or hear. The employee is occasionally required to stand; walk; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds, usually waist high, up to 50 feet away. Specific vision abilities required by this job include close vision and the ability to adjust focus
Work Environment
Typical office environment
Travel – Approx 5%
Who is UFS?
UFS is the community bank technology outfitter that inspires confidence for community banks, by providing purpose-built solutions that make technology work for them, instead of the other way around.
Founded in 1991, our purpose is to Empower Community Banks and Our People to Thrive – Together. We live that Purpose by always putting people first in our decisions and actions.
Our engaged culture is strongly influenced by the passion our team members bring while serving Community Banks and their communities. We believe in encouraging confidence in each other and delivering solutions that make our customers confident with us. To that end we seek out problem solvers, creative thinkers and engaged individuals that thrive in a fast-paced yet supportive environment.
We believe engaged employees lead to loyal customers, which in turn drives results for our business. We are caring, intense, and approachable, and have a lot of fun along the way.
Benefits
Health, Dental & Vision Insurance; eligible Day 1 of Employment
401k Match of 100% up to 6% of your Salary
Paid Holidays
Vacation & Sick Time
Volunteer Time Off
Opportunities for Advancement
Gym Membership Reimbursement Program
Wellness Program to lower your Monthly Premium
Child Fundraiser Donation Program
Matching Gifts Program
Employer Paid Premium for Life Insurance
Short/Long-Term Disability Coverage
Flexible Spending Healthcare Accounts
Employee Referral Benefits
Fun Employee Events - Lunch & Learns, Celebrations, Summer Events
Robust Leadership Development Program
Employee Assistance Program
The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation.
