Systems Service Representative Milwaukee, Wisconsin

As a Systems Services Representative, you will be at the forefront of driving customer satisfaction through the delivery of exceptional technical support. Serving as the primary technical interface to our clients, you will play a critical role in coordinating both hardware and software support, ensuring seamless operational services.

IBM seeks to hire a System Services Representativethat will work in the Milwaukee, Green Bay and Madison, Wisconsin area.This role is an entry level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and/or software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients
and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in Wisconsin.
Note: This role requires candidates to have a valid driver's license and a reliable vehicle.