Tech Support Coordinator (Hybrid)

Clearwater positions open to candidates located in greater Tampa Bay area.The Tech Support Coordinator is responsible for fielding all incoming calls, assigning support tickets, and determining how to appropriate route unassigned tickets in line with the departmental processes.Responsibilities:Route issue reports and change requests through help-desk systems to the appropriate Support RepresentativeEnsure email requests for technical support are entered into the help-desk system and routed properlyResolve all issues that can be addressed quickly at this levelReview support calendars and use messaging software to verify a Tier 1 rep's availability in order to efficiently schedule  a call for supportCommunicate directly with customers or end-users to gather details or requirements as needed to fully define issuesMinimum Qualifications:2 year degree preferredExperience with Gmail and Google DocsExperience with MS Office (Word and Excel)Experience with web browsers (Chrome, Internet Explorer, etc.)1 year of phone customer service experience preferredStrong verbal and written communicationsExcellent time management and organization skillsStrong customer service skills