Who We AreKirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!Technical Communications Coordinator BenefitsMedical, Dental & Vision InsurancePaid time off and vacationShort/Long Term DisabilityGrowth opportunitiesPaid TrainingFamily owned and operatedHealth and wellnessAbove average industry payTechnical Communications Coordinator Position PurposeResponsible for assisting the General Service Manager of the Crane Division by addressing technical inquiries from Customers, Parts and Service departments, Crane Rental and Sales departments, and Manufacturers to ensure customer satisfaction, drive rental and sales performance, and adhere to manufacturer standards.Technical Communications Coordinator Essential FunctionsCommunicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One GoalManages internal equipment issuesOversees internal equipment matters, including those at branch locations lacking Crane PSM or Parts Personnel by providing technical support for used, trade-in, and rental fleet equipment. Coordinate with manufacturers as needed and implement solutions in collaboration with Product Service Managers or customersOversees customer equipment concerns, encompassing branch locations lacking Crane PSM or Parts Personnel. Provide technical support for new and used sales, rental fleet, and other customer-owned units. Liaise with manufacturers as required and execute solutions with Product Service Managers, staff, or directly with customersInteracts with customers to discuss requirements and collaborate on developing and submitting plans to manufacturers like Manitowoc Lift Solutions and Broderson Engineering. These plans may involve modifications, attachment additions, engineering tasks, and parameter adjustment proceduresEngage with customers to facilitate communication and coordinate the development and submission of requests to manufacturers for structural repair proceduresManage and deliver comprehensive training sessions on crane operations, covering tasks such as assembly, disassembly, loading, unloading, repairs, boom removal and assembly, off-rent inspections, and annual inspectionsOversee and deliver targeted safety training for personnel within the crane division. This training encompasses essential topics such as hand signals, job site safety protocols, and workshop safety proceduresPerforms other job-related duties as assignedTechnical Communications Coordinator Minimum QualificationsHigh School Diploma or EquivalentTen (10) years of Service experience on National, Grove, Manitowoc, Broderson, and other CraneProficient in interpret technical data, operating maintenance, instructions, and parts, repair, and procedure manualsProficient in writing routine reports and correspondenceExceptional Interpersonal skills and excellent communication skillsProficient with Microsoft Office - Word, Excel, PowerPoint, Outlook, and various web-based applicationsTechnical Communications Coordinator Physical RequirementsLifting or carrying up to 25 pounds without assistanceThe ability to drive locally and to sit for long periodsThis is considered a Safety-Sensitive position.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
