Summary: As a member of the Engineering Support Team, you will work with our Sales Engineers, accounting and shipping team as well as our vendors to facilitate orders, services, and repairs for our customers. The day-to-day tasks of an Instrumart ESR are highly variable, and this role requires excellent judgment, time management, and the desire to "see a need, fill a need."
Primary Job Duties:
Executing returns by processing RMA's, service orders, warranty repairs, and calibration communications
Expediting orders with vendors Particular focus on proactive expediting of rush/urgent orders Vendor purchase order entry
Communicating lead times to customers
Part number entry Entering/Sending quotes on behalf of the sales engineers
Quote follow-up emails to customers
Processing sales orders, some over the phone
Entering part #'s into Netsuite
Generate sales reports/searches
Vendor communications (obtaining pricing, lead times)
Shipping and receiving in-service order items using our warehouse system
Required Skills:
Technical aptitude
Tech-savvy and can quickly figure out new systems
Ability to work independently and use sound judgment in day-to-day decisions
Aptitude and comfort with technical jargon
Strong written and verbal communication skills. You will be communicating with all of our internal departments on a daily basis, as well as our external customers, both over the phone and via email.
A high level of dependability
Excellent attention to detail Is good at and enjoys solving problems
Personable and team-player attitude Skilled time manager with a strong drive toward productivity
Be a motivated self-starter who excels at carrying an independent workload
Be personable and have a team-player attitude
Not afraid to ask questions
Quality assurance experience a plus
Experience working with NetSuite (or similar business management software) is a plus.