Job Description:
The Technical Writing Specialist supports the successful implementation of laboratory equipment and systems at multi-use sites through interaction with internal customers and external service providers.
The incumbent in this role, contributes to the completion of milestones associated with facility, utility, and equipment qualification.
With minimum supervision and given general instructions, this individual independently carries out routine tasks and functions, and uses basic analytical skills to recognize and solve common problems of limited scope.
As a developing team player, the incumbent interacts with their immediate supervisor and personnel within their own work group to achieve team goals while building trust and collaborative relationships outside the immediate organization.
Author and execute commissioning/qualification/validation deliverables including assessments, plans, system requirements, protocols, traceability matrices, and summary reports for manufacturing equipment, systems, utilities, and facilities.
Author protocol deviations, investigate out of specification results, perform corrective and preventive actions, and execute change controls.
Develop written procedures for operation, cleaning, and maintenance of equipment and systems.
Create all documents in compliance with standards and policies.
Provide excellent customer service and support.
Maintain a positive relationship with all team members and site customers while promoting a positive team environment.
Qualifications: BA/BS degree required BS or more advanced degree in science/engineering preferred Equipment qualification execution experience Minimum 5 years of experience in technical writing, with 3 years of technical writing experience in the pharmaceutical industry Excellent technical writing skills and proficiency with Microsoft Word formatting functions; ability to efficiently create technically accurate documents for system lifecycle deliverables in alignment with the site validation program; highly attentive to spelling, grammar, punctuation, and overall document quality.
Strong understanding of cGXP requirements and good documentation practices relating to systems, equipment and instrumentation within the pharmaceutical industry.
Experience writing Standard Operating Procedures, Work Instructions/Practices, and Risk Assessments for pharmaceutical production processes and/or manufacturing equipment, systems, utilities, and facilities.
Experience authoring and executing commissioning/qualification/validation deliverables including plans, system requirements, protocols, traceability matrices, and summary reports.
Experience writing protocol deviations, investigating out of specification results, performing corrective and preventive actions, and executing change controls.
Ability to interact effectively with cross-functional groups.
Strong ability to organize assigned tasks in a high paced environment and concurrently monitor tasks / assignments with others that may impact timely completion.
Ability to effectively manage multiple tasks and activities simultaneously.
Strong written and verbal communication skills, including solid presentation skills.
Proficient at writing well-formulated emails and reports.
Ability to follow oral and written instructions, read and interpret engineering manuals/drawings relevant to the assigned task.
Ability to effectively communicate with employees, contractors and vendors.
Strong computer skills in Microsoft Office Suite - Word, Excel, Outlook and Teams, and the ability to learn new software as required.
Preferred experience with Blue Mountain Regulatory Asset Manager and Veeva Vault applications.
Strong technical writing skills and the ability to execute validations in an aseptic environment.
Process oriented with solid critical thinking skills; adaptive and able to develop new/improved strategies, approaches, and procedures.
Benefits:
Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois.
Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Premiums are subsidized by Synectics.
Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife.
Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.
Vision Insurance : Synectics offers eligible employees vision insurance through VSP.
Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan.
Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first enrollment date that is at least 30 days after employment begins.
Enrollment dates are each January 1st, April 1st, July 1st, and October 1st.
Technical Certification Bonus: Synectics is pleased to award its employees a bonus of up to $500 for an approved professional certification.
In determining the bonus amount, Synectics will consider the cost of the test(s) for any certification relating to your current position, achieved during your employment with us.
Only one Certification Bonus per calendar year may be awarded per employee.
Only current, active employees will be eligible to receive this bonus.
It will be awarded 90 days after the Synectics office has received documentation confirming the successful completion of the certification.
Synectics is an equal opportunity employer.