Description This role will be responsible for the execution of diagnostics and repairs in alignment with manufacturer expectations of quality and efficiency. You will focus on obtaining certifications within two weeks of employment and meeting goals within your 90-day probationary period.
\n Essential DutiesReview and diagnose customer devices, analyzing the performance to determine details of equipment problemsEarn and keep current on certifications for device manufacturers as needed, staying current with technology, procedures and trainingAbility to consistently produce 25+ quality hardware repairs per work week and during periods of high volumeAbility to lift 50+ lbs on a consistent basis Roles & ResponsibilitiesReinstall operating systems, or adjust software settings to resolve equipment issuesPerform repairs that meet the minimum requirements of the manufacturer's key performance metricsMaintain a clean and organized workstation to manufacturer and organization standardsEarn and keep current on certifications for Apple, Lenovo, HP, Dell, and other manufacturers as identified by the organizationExecute repairs within turnaround times and quality to the client's and organization's standards as agreedResolve issues with the manufacturer's internal service teams, requiring verbal and written communication Keep track of devices and parts inventory while performing repairsMaintain part storage for repairs in process, and place orders for parts as neededAccurately complete service tracking documentation in internal systemsLearn and use new processes and procedures as required for the repair processCollaborate with team members and technical team leads across the organization on organizational goals, aligning with the company's core valuesEngage with vendors, customers, and team members with a positive attitude, aligning with the company's core valuesAssist in department cycle counts, escalating discrepancies to leadershipOther duties as assigned by leadership Qualifications1+ years of experience performing Laptop, desktop, tablet, and/or iPhone repairsCertifications including Comp TIA A+, ACMT, ACiT, Lenovo, HP, Dell, Toshiba, and iPhone and Google/AndroidCommitted to staying current on technology, procedures, and training for manufacturers Comfortable with written and verbal communication Reliable and maintains regular and punctual attendance
\n$24.31 - $28.61 an hour
This is a full-time, onsite position. The total compensation package may include: Medical, Dental, Vision options, 401K Employer Matching, Company Paid Life Insurance, HSA, FSA , Employee Assistance Program (EAP), Adoption Assistance, Commuter Benefits, Coursera - Professional Certifications, Vacation Time & Sick Time Accrual, Time off for Community Volunteerism \nComputerCare is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.