Company Description Pella Products of Kansas City is a distributor of Pella Windows and Doors. They are dedicated to providing a worry-free experience for window and door replacement projects, offering a wide range of products including vinyl, fiberglass, wood, and wood with aluminum clad. With over 40 years of experience, Pella Products of Kansas City serves the entire Kansas City metro area and prides itself on being a one-stop shop for all window and door needs.
Role Description This is a full-time on-site role for a Trade Account Support (Quoter) at Pella Products of KC, Inc. in Lenexa, KS. We are looking for upbeat, motivated individuals to join our sales team. Account Support is responsible for both in-house functions (ordering, quoting, scheduling, and financial transactions) and for developing customer relationships via phone and email that promote retention and loyalty in our B2B sales segment. The Trade Account Support role will work closely with the sales team and customers to ensure a seamless experience.
Qualifications Strong customer service and communication skillsAttention to detail and accuracy in quoting processesOrganization and time management abilitiesKnowledge of window and door products and/or willingness to learnExperience with CRM software and quoting toolsAbility to work effectively in a fast-paced environmentPrevious experience in sales support or customer service rolesEffectively troubleshoot areas of concern for customers with efficiency and accuracy of informationBe our clients advocate by responding promptly, following up, and being proactive with solutionsProactively support and interact with Trade Sales TeamHigh school diploma or equivalent (Associates or Bachelors degree preferred)Proficient with Microsoft office-based software applications with an ability to learn new programsExperience working in a sales-driven company or partnering with a sales team