Position Overview
Posted for contractor conversion purposes.
International is seeking an Uptime Advocate Associate Lead Sr to serve as the main contact with dealers' service department and the customer breakdown department.
Manages the numerous interactions required to affect specific repairs and reduce the downtime to enhance the customer's experience.
Monitors and manages a high volume of all communications between a dealer service department, Navistar management/technical services, and a customer regarding specific repairs.
Keeps the customer informed about status of each repair, and the estimated time to the next repair milestone.
When a repair is not meeting a customer's expectations, determines if the situation warrants escalation to dealer or Navistar management.
Location:
This is a remote position; however, the candidate MUST be able to come to the Lisle, IL office at least 2 times per quarter.
Hours:
M-F 7am - 4pm.
Occasional Saturday shift 7am-3pm, and evening shift 12pm-9pm
Responsibilities
As a level in the Support Track, work is completing specific tasks or activities supporting implementation and administration.
Has developed specialized skills or is multi-skilled though job-related training and considerable on-the-job experience, completing assigned tasks in resourceful and effective ways.
Fully proficient applying established standards and works independently, performing assignments that require considerable judgment and initiative.
Understands implications of work, identifies key issues, and makes recommendations for solutions.
Identifies key issues and patterns from partial/conflicting data.
Takes a broad perspective to problems and spots new, less obvious solutions.
Completes work with a limited degree of supervision.
Determines methods and procedures on new assignments.
Likely to act as informal team leader or resource, coaching and instructing colleagues with less experience.
Minimum Requirements
Associate's degree
At least 6 years of technical truck/automotive and/or direct customer service experience
OR
Bachelor's degree
At least 4 years of technical truck/automotive and/or direct customer service experience
OR
At least 8 years of technical truck/automotive and/or direct customer service experience
Additional Requirements
Qualified candidates, excluding current International Motors employees, must be legally authorized on an unrestricted basis (US Citizen, Legal Permanent Resident, Refugee or Asylee) to be employed in the United States.
International Motors does not anticipate providing employment related work sponsorship for this position (e.g., H-1B status)
Desired Skills
Diesel/Automotive Technical and Diagnostic experience - strongly desired
Presentation skills/public speaking
Proficient in Microsoft Office
Company Overview
At International Motors, LLC* ("International"), we've never backed away from forging our own path.
Our openness and ability to meet customers where they are, combined with our curious mindset is what defines us as a company.
And as individuals.
With big changes ahead for the commercial vehicle industry, and people counting on us to keep things moving, we say: bring on the journey.
ABOUT INTERNATIONALFrom a one-man company built on the world-changing invention of the McCormick reaper in 1831, to the 15,000-person-strong company we are today, few companies can lay claim to a history like International.
Based in Lisle, Illinois, International Motors, LLC* creates solutions that deliver greater uptime and productivity to our customers throughout the full operation of our commercial vehicles.
We build International® trucks and engines and IC Bus® school and commercial buses that are as tough and as smart as the people who drive them.
We also develop Fleetrite® aftermarket parts.
In everything we do, our vision is to accelerate the impact of sustainable mobility to create the cleaner, safer world we all deserve.
As of 2021, we joined Scania, MAN and Volkswagen Truck & Bus in TRATON GROUP, a global champion of the truck and transport services industry.
To learn more, visit www.International.com (https://www.international.com/our-company) .
*International Motors, LLC is d/b/a International Motors USA in Illinois, Missouri, New Jersey, Ohio, Texas, and Utah.
EEO Statement
International is an Equal Opportunity Employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
If you are a qualified individual with a disability and require a reasonable accommodation to access the online application system or participate in the interview process due to your disability, please email ****** to request assistance.
Kindly specify Job Requisition Number / Job Title and Location in response.
Otherwise, your request may not be considered.